At a Glance
- Tasks: Guide individuals and families through the addiction treatment process with empathy and professionalism.
- Company: Rehubs, an innovative online addiction treatment service focused on accessibility and support.
- Benefits: Remote work, supportive team environment, and the chance to make a real difference in people's lives.
- Other info: Join a diverse team committed to equal opportunities and impactful work.
- Why this job: Be a vital part of a compassionate team helping others navigate their recovery journey.
- Qualifications: Experience in addiction treatment and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Rehubs is an online addiction treatment service designed by experienced clinicians and recovery professionals to make high-quality support more accessible and affordable. We provide structured, therapist-led programmes for people struggling with addiction, combining evidence-based therapy, clinical oversight, and ongoing support in a flexible digital format. Rehubs removes traditional barriers to treatment, offering timely, professional care without the need for residential admission.
This is a full-time remote role for an Admissions Advisor, joining a close-knit team of three. You'll be a key point of contact for individuals and families seeking addiction treatment, guiding them from their first enquiry through to the right next step. The work involves managing incoming enquiries, explaining our treatment options clearly, helping people navigate a decision that is often frightening and overwhelming, and ensuring every interaction is handled with warmth, professionalism, and full confidentiality.
Because of the sensitive nature of this work, this role requires demonstrable professional experience working within an addiction treatment setting. We need someone who genuinely understands the realities of addiction and recovery, can hold a difficult conversation with insight rather than scripts, and has a working knowledge of the wider treatment landscape so they can guide callers honestly toward the right option for them — whether that's with us or elsewhere.
Essential Criteria- Demonstrable paid or voluntary experience working directly within an addiction treatment service (for example: residential rehab, community drug and alcohol services, detox, aftercare, or recovery support), clearly evidenced on your CV with role, setting, and dates
- A strong working understanding of addiction, recovery pathways, and the psychological and behavioural patterns commonly seen in people seeking treatment
- Familiarity with the UK and Ireland treatment landscape, including NHS, private, charitable, and mutual-aid options
- Excellent communication skills, with the ability to hold sensitive conversations calmly and without judgement
- Strong active listening, empathy, and professionalism
- Comfortable working independently in a remote setting while staying closely connected to a small team
- Relevant qualifications in counselling, psychology, social work, or addiction studies
- Lived experience of recovery is valued and welcomed, but is not a substitute for the professional experience set out above
We assess sector experience carefully during shortlisting and interview, so please make sure your CV clearly sets out where you've worked, in what capacity, and for how long. Applications that don't evidence direct addiction-service experience are unlikely to progress. Rehubs is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital status, or pregnancy and maternity.
Admissions Advisor in Portsmouth employer: Rehubs
Rehubs is an exceptional employer, offering a supportive and compassionate work environment for those passionate about making a difference in the lives of individuals struggling with addiction. As a remote Admissions Advisor, you will be part of a dedicated team that values empathy and professionalism, providing you with opportunities for personal and professional growth while ensuring a healthy work-life balance. With a commitment to equal opportunities and a focus on meaningful engagement, Rehubs stands out as a rewarding place to build your career in addiction treatment.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Advisor in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Rehubs, their mission, and the services they offer. This way, when you chat with them, you can show that you're genuinely interested and understand what they're all about.
✨Tip Number 2
Practice your communication skills! Since you'll be having sensitive conversations, it’s crucial to convey empathy and professionalism. Role-play with a friend or family member to get comfortable discussing tough topics.
✨Tip Number 3
Network like a pro! Connect with professionals in the addiction treatment field on LinkedIn or attend relevant webinars. Building relationships can lead to insider tips and even job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Rehubs team and making a difference in people's lives.
We think you need these skills to ace Admissions Advisor in Portsmouth
Some tips for your application 🫡
Showcase Your Experience:Make sure your CV highlights your relevant experience in addiction treatment. We want to see where you've worked, in what capacity, and for how long. This is crucial for us to assess your fit for the role!
Tailor Your Cover Letter:Your cover letter should reflect your understanding of addiction and recovery pathways. Use this space to share your insights and how they relate to the role. We love seeing genuine passion and knowledge!
Be Authentic:When writing your application, let your personality shine through! We appreciate authenticity, especially when discussing sensitive topics. Show us how you can hold difficult conversations with empathy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rehubs
✨Know Your Stuff
Make sure you have a solid understanding of addiction treatment options and the wider landscape in the UK and Ireland. Brush up on the different pathways to recovery, including NHS and private services, so you can speak confidently about them during your interview.
✨Show Empathy
This role involves sensitive conversations, so be prepared to demonstrate your ability to listen actively and respond with empathy. Think of examples from your past experience where you've handled difficult discussions with care and professionalism.
✨Be Authentic
Rehubs values genuine connections, so don’t just recite your CV. Share your personal insights and experiences related to addiction and recovery. This will help you stand out as someone who truly understands the challenges faced by those seeking help.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about their approach to treatment or how they support their team in handling challenging cases—this will also give you a better idea of whether it’s the right fit for you.
