At a Glance
- Tasks: Guide individuals seeking addiction treatment with warmth and professionalism.
- Company: Rehubs, an innovative online addiction treatment service.
- Benefits: Full-time remote role with a supportive team and flexible work environment.
- Other info: Join a diverse team committed to equal opportunities and impactful work.
- Why this job: Make a real difference in people's lives by helping them navigate recovery.
- Qualifications: Experience in addiction treatment and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Rehubs is an online addiction treatment service designed by experienced clinicians and recovery professionals to make high-quality support more accessible and affordable. We provide structured, therapist-led programmes for people struggling with addiction, combining evidence-based therapy, clinical oversight, and ongoing support in a flexible digital format. Rehubs removes traditional barriers to treatment, offering timely, professional care without the need for residential admission.
This is a full-time remote role for an Admissions Advisor, joining a close-knit team of three. You'll be a key point of contact for individuals and families seeking addiction treatment, guiding them from their first enquiry through to the right next step. The work involves managing incoming enquiries, explaining our treatment options clearly, helping people navigate a decision that is often frightening and overwhelming, and ensuring every interaction is handled with warmth, professionalism, and full confidentiality.
Because of the sensitive nature of this work, this role requires demonstrable professional experience working within an addiction treatment setting. We need someone who genuinely understands the realities of addiction and recovery, can hold a difficult conversation with insight rather than scripts, and has a working knowledge of the wider treatment landscape so they can guide callers honestly toward the right option for them — whether that's with us or elsewhere.
Essential Criteria- Demonstrable paid or voluntary experience working directly within an addiction treatment service (for example: residential rehab, community drug and alcohol services, detox, aftercare, or recovery support), clearly evidenced on your CV with role, setting, and dates
- A strong working understanding of addiction, recovery pathways, and the psychological and behavioural patterns commonly seen in people seeking treatment
- Familiarity with the UK and Ireland treatment landscape, including NHS, private, charitable, and mutual-aid options
- Excellent communication skills, with the ability to hold sensitive conversations calmly and without judgement
- Strong active listening, empathy, and professionalism
- Comfortable working independently in a remote setting while staying closely connected to a small team
- Relevant qualifications in counselling, psychology, social work, or addiction studies
- Lived experience of recovery is valued and welcomed, but is not a substitute for the professional experience set out above
A note on applications: We assess sector experience carefully during shortlisting and interview, so please make sure your CV clearly sets out where you've worked, in what capacity, and for how long. Applications that don't evidence direct addiction-service experience are unlikely to progress.
Rehubs is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital status, or pregnancy and maternity.
Admissions Advisor in Norwich employer: Rehubs
Rehubs is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. As an Admissions Advisor, you will be part of a dedicated team that values empathy and professionalism, with opportunities for personal growth in the addiction treatment field. Working remotely allows for flexibility while being connected to a close-knit group, making it a rewarding environment for those passionate about making a difference in the lives of individuals seeking recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Advisor in Norwich
✨Tip Number 1
Get to know the company inside out! Research Rehubs and understand their mission, values, and treatment options. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. When you’re on calls, focus on what the other person is saying and respond thoughtfully. This will not only help you build rapport but also demonstrate your empathy and professionalism.
✨Tip Number 3
Prepare for those tough conversations! Think about common scenarios you might face and how you would handle them. Being ready for sensitive topics will show that you can navigate difficult discussions with care and insight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Rehubs team!
We think you need these skills to ace Admissions Advisor in Norwich
Some tips for your application 🫡
Showcase Your Experience:Make sure your CV highlights your relevant experience in addiction treatment. We want to see where you've worked, in what capacity, and for how long. This is crucial for us to assess your fit for the role!
Be Authentic:When writing your application, let your genuine understanding of addiction and recovery shine through. We appreciate honesty and insight over scripted responses, so don’t be afraid to share your perspective.
Tailor Your Application:Take a moment to tailor your application to our specific needs. Mention your familiarity with the UK and Ireland treatment landscape and how it relates to the role. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rehubs
✨Know Your Stuff
Make sure you have a solid understanding of addiction treatment and the various pathways to recovery. Familiarise yourself with the UK and Ireland treatment landscape, including NHS and private options. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Show Empathy and Understanding
During the interview, be prepared to discuss how you would handle sensitive conversations. Use examples from your past experience to illustrate your ability to listen actively and respond with compassion. This role requires warmth and professionalism, so let that shine through.
✨Highlight Relevant Experience
Your CV should clearly outline your professional experience in addiction treatment services. Be ready to discuss specific roles, settings, and dates during the interview. This will show that you meet the essential criteria and understand the realities of addiction.
✨Connect with the Team Spirit
Since this is a remote role within a small team, express your enthusiasm for collaboration. Share how you’ve successfully worked independently while staying connected with colleagues. Highlighting your ability to maintain strong communication in a remote setting will make you stand out.
