At a Glance
- Tasks: Guide individuals seeking addiction treatment with warmth and professionalism.
- Company: Rehubs, an innovative online addiction treatment service.
- Benefits: Full-time remote role with a supportive team and flexible work environment.
- Other info: Join a diverse team committed to equal opportunities and impactful work.
- Why this job: Make a real difference in people's lives by helping them navigate recovery.
- Qualifications: Experience in addiction treatment and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Rehubs is an online addiction treatment service designed by experienced clinicians and recovery professionals to make high-quality support more accessible and affordable. We provide structured, therapist-led programmes for people struggling with addiction, combining evidence-based therapy, clinical oversight, and ongoing support in a flexible digital format. Rehubs removes traditional barriers to treatment, offering timely, professional care without the need for residential admission.
This is a full-time remote role for an Admissions Advisor, joining a close-knit team of three. You'll be a key point of contact for individuals and families seeking addiction treatment, guiding them from their first enquiry through to the right next step. The work involves managing incoming enquiries, explaining our treatment options clearly, helping people navigate a decision that is often frightening and overwhelming, and ensuring every interaction is handled with warmth, professionalism, and full confidentiality.
Because of the sensitive nature of this work, this role requires demonstrable professional experience working within an addiction treatment setting. We need someone who genuinely understands the realities of addiction and recovery, can hold a difficult conversation with insight rather than scripts, and has a working knowledge of the wider treatment landscape so they can guide callers honestly toward the right option for them — whether that's with us or elsewhere.
Essential Criteria- Demonstrable paid or voluntary experience working directly within an addiction treatment service (for example: residential rehab, community drug and alcohol services, detox, aftercare, or recovery support), clearly evidenced on your CV with role, setting, and dates
- A strong working understanding of addiction, recovery pathways, and the psychological and behavioural patterns commonly seen in people seeking treatment
- Familiarity with the UK and Ireland treatment landscape, including NHS, private, charitable, and mutual-aid options
- Excellent communication skills, with the ability to hold sensitive conversations calmly and without judgement
- Strong active listening, empathy, and professionalism
- Comfortable working independently in a remote setting while staying closely connected to a small team
- Relevant qualifications in counselling, psychology, social work, or addiction studies
- Lived experience of recovery is valued and welcomed, but is not a substitute for the professional experience set out above
A note on applications: We assess sector experience carefully during shortlisting and interview, so please make sure your CV clearly sets out where you've worked, in what capacity, and for how long. Applications that don't evidence direct addiction-service experience are unlikely to progress.
Rehubs is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital status, or pregnancy and maternity.
Admissions Advisor in Liverpool employer: Rehubs
Rehubs is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and clients. As an Admissions Advisor, you will be part of a dedicated team that values empathy and professionalism, with opportunities for personal growth in the addiction treatment field. Working remotely allows for flexibility while being connected to a close-knit group, making it a rewarding environment for those passionate about making a difference in the lives of individuals seeking recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Advisor in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Rehubs, their mission, and the services they offer. This way, when you chat with them, you can show that you're genuinely interested and understand what they're all about.
✨Tip Number 2
Practice your conversation skills! Since this role involves sensitive discussions, try role-playing with a friend or family member. This will help you feel more comfortable and confident when it comes to those tough conversations.
✨Tip Number 3
Network like a pro! Connect with professionals in the addiction treatment field on LinkedIn or attend relevant events. Building relationships can open doors and give you insights that might just help you land that Admissions Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Rehubs team!
We think you need these skills to ace Admissions Advisor in Liverpool
Some tips for your application 🫡
Showcase Your Experience:Make sure your CV highlights your relevant experience in addiction treatment. We want to see where you've worked, in what capacity, and for how long. Be specific about your roles and responsibilities to help us understand your background.
Communicate Clearly:When writing your application, use clear and concise language. We appreciate straightforward communication, especially given the sensitive nature of the role. Avoid jargon and focus on conveying your understanding of addiction and recovery.
Be Authentic:Let your personality shine through in your application. We value genuine insights and personal experiences, so don’t hesitate to share your motivations for applying and how you connect with our mission at Rehubs.
Apply Through Our Website:To ensure your application gets the attention it deserves, please apply directly through our website. This helps us keep everything organised and makes it easier for us to review your application thoroughly.
How to prepare for a job interview at Rehubs
✨Know Your Stuff
Make sure you have a solid understanding of addiction treatment services, especially those relevant to the UK and Ireland. Brush up on the different pathways to recovery and be ready to discuss how they relate to the role. This will show that you’re not just familiar with the theory but can also apply it in real conversations.
✨Practice Empathy
Since you'll be dealing with sensitive topics, practice holding difficult conversations with empathy and professionalism. Role-play with a friend or family member to get comfortable discussing challenging subjects without sounding scripted. This will help you convey warmth and understanding during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous roles in addiction treatment settings in detail. Highlight specific situations where you made a difference, whether through direct support or by guiding someone towards the right treatment option. This will demonstrate your hands-on experience and commitment to helping others.
✨Connect with the Team Spirit
Since this is a remote role within a small team, express your enthusiasm for collaboration and staying connected. Share examples of how you've successfully worked independently while still being an integral part of a team. This will reassure them that you can thrive in their close-knit environment.
