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For Companies At a Glance
- Tasks: Provide expert technical support and analysis for our innovative energy solutions.
- Company: Join Clarke Energy, a global leader in sustainable energy solutions.
- Benefits: Enjoy competitive pay, flexible work, and comprehensive training opportunities.
- Why this job: Make a real impact in the energy sector while solving complex engineering challenges.
- Qualifications: Engineering qualifications and 5 years' experience with Innio Jenbacher products required.
- Other info: Be part of a culture that values innovation, integrity, and employee development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Why Work at Clarke Energy: Our purpose is creating an energy-resilient world for a better future. With over 100 years as a global leader in energy resilience, we deliver solutions that sustain and improve life. Our teams provide a critical resource – energy – that supports safety, security, and independence for people around the world. We focus on innovation in an ever-changing landscape, delivering solutions for today’s world demands.
At Clarke Energy, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. Our teams are the essential energy powering our organization’s success. We are committed to a safe and sustainable work environment where safety is everyone’s responsibility.
What We Offer: At Clarke Energy, our Total Rewards programs accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We provide rewards that are understood, recognise results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide a competitive package including the following benefits:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Why You Will Love this Job: Location: Knowsley (Head Office), with UK and occasional overseas travel. Are you an experienced engineer with a passion for problem-solving and technical excellence? Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.
About The Role: Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.
Key Responsibilities:
- Provide technical support to the Service Department under the supervision of the Product Support Manager.
- Investigate product issues using best engineering practice and root cause analysis techniques.
- Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.
- Deliver clear, concise, and accurate engineering reports.
- Support warranty and concession cases through to completion.
- Recommend proactive maintenance strategies and improvements to service processes.
- Analyse and communicate Jenbacher fleet programmes.
- Maintain and manage the Service Bulletin library.
- Provide technical assistance to other internal functions as required.
Technical Skills: What We’re Looking For:
- Engineering qualification(s), preferably mechanical bias.
- Strong knowledge of good engineering practice and root cause analysis.
- Minimum 5 years’ hands-on experience with Innio Jenbacher products.
- Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.
- Excellent report writing and data analysis skills.
Personal Attributes:
- Professional, reliable, and results-oriented.
- Strong communication and relationship-building skills.
- Highly organised with excellent attention to detail.
- Able to work to tight deadlines and travel at short notice, including overseas.
- Proactive and committed to continuous improvement.
Essential Qualifications & Experience:
- Engineering qualification(s), preferably mechanical bias.
- Minimum 5 years’ experience with Innio Jenbacher products.
- Good understanding of Health & Safety legislation.
- Clean UK driving licence (Category B).
Desirable:
- BEng (Hons) degree.
- Experience in a similar technical support role.
- Strong customer relationship experience.
What’s in it for you?
- Competitive salary and benefits package.
- 25 days holiday plus 8 Bank Holidays.
- Holiday buy and sell scheme.
- 7% company pension contribution.
- Health care cash plan and life assurance.
- Reward and recognition schemes.
- Comprehensive training and career development opportunities.
About Clarke Energy: Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions.
Ready to Make an Impact? If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you. Apply now via LinkedIn or directly on our website, and one of our Talent Acquisition team will be in touch!
About Us: Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.
Product Support Engineer in Liverpool employer: Rehlko
Contact Detail:
Rehlko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Clarke Energy on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Clarke Energy’s products and values. Show us that you’re not just another candidate; demonstrate your passion for energy resilience and how you can contribute to our mission.
✨Tip Number 3
Practice your problem-solving skills! As a Product Support Engineer, you’ll need to tackle technical issues head-on. Use mock scenarios to showcase your analytical thinking and engineering expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Clarke Energy.
We think you need these skills to ace Product Support Engineer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Engineer role. Highlight your experience with Innio Jenbacher products and any relevant engineering qualifications. We want to see how your skills align with our mission of creating an energy-resilient world!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. Share specific examples where you’ve tackled technical challenges or improved processes. This is key for us as we look for someone who can deliver expert support and continuous improvement.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Clarke Energy!
How to prepare for a job interview at Rehlko
✨Know Your Stuff
Make sure you brush up on your knowledge of Innio Jenbacher products and the technical skills required for the role. Be ready to discuss specific examples from your past experience where you've successfully solved product issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to deliver best practice solutions.
✨Familiarise Yourself with Tools
Get comfortable with the service tools mentioned in the job description, like MyPlant, Salesforce, and Power BI. If possible, try to get hands-on experience with these tools before the interview so you can speak confidently about how you've used them in your previous roles.
✨Emphasise Continuous Improvement
Clarke Energy values proactive maintenance strategies and continuous improvement. Be prepared to discuss how you've contributed to process improvements in your previous positions and how you plan to bring that mindset to the Product Support Engineer role.