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- Tasks: Manage service plan renewals and ensure customer satisfaction through proactive communication.
- Company: Join Rehlko, a leader in energy resilience with over 100 years of innovation.
- Benefits: Enjoy competitive pay, flexible work-life balance, and comprehensive health benefits.
- Other info: Experience a supportive and inclusive workplace that values your growth and contributions.
- Why this job: Be part of a mission to create an energy-resilient world while developing your career.
- Qualifications: Strong communication skills and attention to detail are essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Why You Will Love this Job
Responsible for the administration and credit control of the company’s Service Plan (maintenance contract) Renewals and deputizing for the Renewals Team Manager.
Specific Responsibilities:
- Routine pro-active telephone contact with the company’s Service Plan customers.
- Production of Service Plan renewal quotations (if requested by the customer) ensuring they are grammatically correct, accurate and properly presented and be proficient in working out Pro Rata requests.
- Production of Service Plan renewal letters and invoices ensuring they are grammatically correct, accurate and properly presented.
- Pro-active follow up of renewal quotations, letters and invoices to ensure their receipt and acceptance by the customer.
- Proactive credit control of late payment Service Plan invoices.
- Ongoing liaison with the Admin & Finance department on credit control matters.
- Ongoing administration of the Service Plan (EWA) database.
- When required, proactively identify new organizations/end-users responsible for the ongoing maintenance of the systems installed.
- On occasion in the absence of the Renewals Manager assist the Service Sales Director on projects and ad hoc requests.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Our Values
- Curiosity – Seek, learn, share
- Trust – Go farther together
- Pace – Focus to go faster
- Excellence – Find the win every day
Service Plan Renewals Coordinator in Hook employer: Rehlko
Contact Detail:
Rehlko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Plan Renewals Coordinator in Hook
✨Tip Number 1
Get to know the company inside out! Research Rehlko's mission and values, especially their focus on energy resilience. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to service plan renewals and credit control. Think about how your skills align with what Rehlko needs, and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rehlko family and contributing to their mission.
We think you need these skills to ace Service Plan Renewals Coordinator in Hook
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Plan Renewals Coordinator role. Highlight your relevant experience and skills that align with Rehlko's mission of creating an energy-resilient world.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message is easily understood. Remember, clarity is key!
Show Your Passion: Let your enthusiasm for the role and the company shine through in your application. Share why you’re excited about the opportunity to contribute to Rehlko’s goals and how you can make a difference.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your commitment to joining our team at Rehlko!
How to prepare for a job interview at Rehlko
✨Know Your Stuff
Before the interview, make sure you understand Rehlko's mission and values. Familiarise yourself with their products and services, especially those related to service plans and energy resilience. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and credit control. Think about how you would handle specific scenarios, like following up on late payments or producing accurate quotations. Practising your responses will help you feel more confident during the actual interview.
✨Showcase Your Communication Skills
Since the role involves routine pro-active contact with customers, be prepared to demonstrate your communication skills. Use clear and concise language when discussing your experiences, and highlight any instances where you've successfully resolved customer issues or improved processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the company culture, or future projects. This not only shows your enthusiasm for the position but also helps you gauge if Rehlko is the right fit for you.