At a Glance
- Tasks: Coordinate service engineers to ensure timely and efficient customer support.
- Company: Join Rehlko, a leader in energy resilience with over 100 years of innovation.
- Benefits: Enjoy competitive pay, flexible work-life balance, and career development opportunities.
- Other info: Be part of a diverse team committed to creating a sustainable future.
- Why this job: Make a real impact by ensuring customer satisfaction in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognise results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Basic Function: The Service Co-ordinator's role is to ensure that all Field Service Engineers/Technicians are in the right place at the right time, fully equipped and with correct booking information. To ensure that all scheduled Preventative Maintenances (PMs) are booked within KPIs, all service calls are allocated to SLAs, and enquiries receive the appropriate timely response. Ensuring customers’ expectations are met and that 100% customer satisfaction is achieved.
Specific Responsibilities:
- To receive and direct incoming service enquiries, to allocate engineering resources, to ensure the enquiry receives the appropriate response and is closed to a satisfactory conclusion in a timely manner.
- Maintain the bookable PM backlog below 50 whilst ensuring PMs are booked within KPI (+/-2 weeks of due date).
- Identify and manage PMs that are due/overdue/on hold via the unassigned list.
- Manage the monthly booking of scheduled PM bookings, to ensure customers are offered scheduled PMs appropriately within KPI.
- Manage Key Accounts PMs, ensuring scheduled on site and all spreadsheets are kept up to date.
- Manage engineer calendar and ensure all entries are confirmed within 48 hours of the date.
- Ensure that generic SMOWs are sent with all PM bookings, that any site specific SMOWs are agreed by Technical Support for final sign off before sending to the customer and engineer.
- Ensure all scheduled PMs have the appropriate Field Service Engineers and/or Technicians allocated with the correct timings.
- Ensure that all Field Service Engineers and/or Technicians are kept fully aware of where they are supposed to be, when they are supposed to be there and what they are expected to do when there, including any site-specific instructions & SMOWS.
- Manage third party PMs, specifically ensuring the correct third party is booked, generator spreadsheet updated, and reports received and filed in calendar entry in a timely manner.
- Work with all FM companies to manage their specific Portal requirements as they arise.
- Manage requirements for all requests for work permits as they arise.
- Management of security requirements and liaise with to ensure centralized sheet updated.
- Liaison with Renewals and Service Sales teams to resolve customer queries as they arise.
- Liaison with all to assist with engineer requirements/availability as arise.
- Management of all projects allocated, through to invoice.
- In addition to the above, the Service Co-ordinator is required to comply with all and any reasonable requests made by the Line Manager or above.
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities without regard to any characteristic protected by national, state, local, or other applicable laws.
Our Values:
- Curiosity – Seek, learn, share
- Trust – Go farther together
- Pace – Focus to go faster
- Excellence – Find the win every day
Service Co-ordinator in Hook employer: Rehlko
Rehlko is an exceptional employer that prioritises the well-being and growth of its team members, offering competitive compensation, comprehensive benefits, and a culture of inclusion. With a commitment to safety and innovation, employees are empowered to contribute to meaningful projects that create an energy-resilient world. The company fosters a supportive environment where career development is encouraged, making it an ideal place for those seeking rewarding and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Hook
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rehlko's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of creating an energy-resilient world.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Co-ordinator in Hook
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Co-ordinator role. Highlight your relevant experience and skills that align with Rehlko's mission of creating an energy-resilient world.
Showcase Your Communication Skills:As a Service Co-ordinator, clear communication is key. Use your application to demonstrate how you've effectively managed enquiries and liaised with teams in the past. This will show us you can keep everything running smoothly!
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your organisational skills. We love candidates who can manage schedules and maintain accuracy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Rehlko
✨Know the Company Inside Out
Before your interview, take some time to research Rehlko's mission and values. Understand their commitment to energy resilience and how they innovate in the industry. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Demonstrate Your Organisational Skills
As a Service Co-ordinator, you'll need to manage schedules and resources effectively. Be prepared to discuss your previous experiences where you've successfully organised tasks or managed multiple priorities. Use specific examples to illustrate your ability to keep everything running smoothly.
✨Showcase Your Customer Service Mindset
Customer satisfaction is key for Rehlko. Think of instances where you've gone above and beyond to meet customer needs. Highlight your communication skills and how you handle enquiries or complaints, ensuring you convey your dedication to providing excellent service.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the tools used for scheduling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
