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For Companies At a Glance
- Tasks: Coordinate service schedules and ensure engineers are equipped and informed for their tasks.
- Company: Join Rehlko, a leader in energy resilience with over 100 years of innovation.
- Benefits: Enjoy competitive pay, flexible work-life balance, and career development opportunities.
- Other info: Be part of a safe, inclusive workplace that values your contributions.
- Why this job: Make a real impact by ensuring customer satisfaction and supporting energy solutions.
- Qualifications: Strong organisational skills and ability to manage multiple tasks effectively.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future.
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Why You Will Love this Job
Basic Function
The Service Co-ordinator's role is to ensure that all Field Service Engineers/Technicians are in the right place at the right time, fully equipped and with correct booking information. To ensure that all scheduled Preventative Maintenances (PMs) are booked within KPIs, all service calls are allocated to SLAs, and enquiries receive the appropriate timely response. Ensuring customers’ expectations are met and that 100% customer satisfaction is achieved.
Specific Responsibilities
- To receive and direct incoming service enquiries, to allocate engineering resources, to ensure the enquiry receives the appropriate response and is closed to a satisfactory conclusion in a timely manner.
- Maintain the bookable PM backlog below 50 whilst ensuring PMs are booked within KPI (+/-2 weeks of due date).
- Identify and manage PMs that are due/overdue/on hold via the unassigned list.
- Manage the monthly booking of scheduled PM bookings, to ensure customers are offered scheduled PMs appropriately within KPI.
- Manage Key Accounts PMs, ensuring scheduled on site and all spreadsheets are kept up to date.
- Manage engineer calendar and ensure all entries are confirmed within 48 hours of the date.
- Ensure that generic SMOWs are sent with all PM bookings, that any site specific SMOWs are agreed by Technical Support for final sign off before sending to the customer and engineer.
- Ensure all scheduled PMs have the appropriate Field Service Engineers and/or Technicians allocated with the correct timings.
- Ensure that all Field Service Engineers and/or Technicians are kept fully aware of where they are supposed to be, when they are supposed to be there and what they are expected to do when there, including any site-specific instructions.
Service Co-ordinator in Hampshire employer: Rehlko
Contact Detail:
Rehlko Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Rehlko’s values and recent projects. Show us that you’re not just interested in any job, but specifically in how you can contribute to creating an energy-resilient world. Tailor your answers to reflect our mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on how your skills as a Service Co-ordinator can help us meet customer expectations and achieve 100% satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Rehlko!
We think you need these skills to ace Service Co-ordinator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Co-ordinator role. Highlight your experience in managing schedules and resources, as well as any relevant customer service skills. We want to see how you can contribute to our mission of energy resilience!
Showcase Your Communication Skills: Since this role involves directing enquiries and ensuring timely responses, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle customer interactions at Rehlko.
Highlight Your Organisational Skills: As a Service Co-ordinator, you'll need to juggle multiple tasks and manage bookings efficiently. In your application, share examples of how you've successfully managed schedules or projects in the past. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to our hiring team. Plus, it shows you're keen on joining us at Rehlko!
How to prepare for a job interview at Rehlko
✨Know the Company Inside Out
Before your interview, take some time to research Rehlko's mission and values. Understand their commitment to energy resilience and how they empower their team members. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Demonstrate Your Organisational Skills
As a Service Co-ordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed schedules or resources. Highlight your ability to keep things running smoothly, as this is crucial for ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing overdue PMs or responding to urgent service enquiries. Think through potential scenarios and outline your thought process on how you'd tackle them. This will showcase your problem-solving skills and readiness for the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve effectively communicated with teams or customers in the past. Use clear examples to illustrate your ability to convey information accurately and ensure everyone is on the same page, especially when it comes to site-specific instructions.