Field Service Engineer - North West in Liverpool

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Job Purpose

To maximize the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting, and fault resolution. This role involves ensuring scheduled maintenance is completed to the highest standards while minimizing downtime and costs for customers.

Key Responsibilities:

• Maintenance and Troubleshooting
  • Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements.
  • Respond promptly to out-of-hours callouts, troubleshooting faults effectively and restoring equipment operation.
  • Collect, label, and dispatch oil samples to the laboratory in accordance with agreed procedures.
  • Select and order the correct parts, returning any unused items to minimize waste.
  • Maintain van stock accurately, using parts responsibly, and reporting any shortages to the Area Manager.
• Customer and Team Support
  • Build and maintain positive relationships with customers by providing professional, responsive support.
  • Maintain clear communication with the Area Manager, customers, and subcontractors to ensure smooth site operations.
  • Document all site visits and complete detailed service reports in line with agreed quality standards and deadlines.
• Tools and Equipment
  • Keep company-provided tools and equipment in excellent condition, ensuring they are clean, well-maintained, and calibrated as required.
  • Maintain high standards of site cleanliness and presentation.
• Supervision and Training
  • Support the Area Manager by supervising, training, and mentoring apprentices and new team members.
• Health, Safety, and Environment
  • Adhere to all health, safety, and environmental standards and regulations at all times.

What We’re Looking For:

Technical Skills and Knowledge

• Strong engineering expertise with a solid understanding of gas engines and related systems.
• Electrical and mechanical engineering knowledge.
• Gas Safe registered.
• Proficient IT skills to document work and support reporting requirements.
• Coaching and mentoring abilities.

Personal Attributes

• Trustworthy, professional, and reliable.
• Flexible and adaptable to changing demands.
• Customer-focused with strong relationship-building skills.
• Organized and able to manage workload effectively.
• Proactive, taking initiative to ensure tasks are completed efficiently.
• Resilient under pressure and committed to quality and improvement.

Qualifications and Experience

Essential:

• A minimum of 5 years’ service engineering experience.
• NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering.
• Apprentice-trained engineer.
• Gas Safe registration.
• Full driving license.
• Willingness to travel extensively, work unsociable hours, and stay away from home when required.

Desirable:

• Experience with gas engines.

What do you get in return?

• Competitive hourly rate with overtime paid at 1.5x basic rate
• Up to 30 min each way, each day travel paid at single time
• On call rota participation with call-out fee
• 25 days holiday plus 8 Bank Holidays
• Opportunity to buy or sell up to 5 days additional holidays per year
• Company pension contribution of 7%
• Company Van provided
• Comprehensive training program on Jenbacher engines and systems, delivered in Liverpool by our dedicated Training team

If you’re a skilled and motivated engineer ready to take on a challenging and rewarding role, we’d love to hear from you. Join Clarke Energy and be part of a team dedicated to delivering exceptional service to our customers.