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- Tasks: Manage service plan renewals and ensure customer satisfaction through proactive communication.
- Company: Join Rehlko, a leader in energy resilience with over 100 years of innovation.
- Benefits: Enjoy competitive pay, flexible work-life balance, and career development opportunities.
- Other info: Be part of a safe, inclusive workplace that values diversity and innovation.
- Why this job: Make a real impact in creating an energy-resilient world while growing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
Why You Will Love this Job
Responsible for the administration and credit control of the company’s Service Plan (maintenance contract) Renewals and deputizing for the Renewals Team Manager.
Specific Responsibilities:
- Routine pro-active telephone contact with the company’s Service Plan customers.
- Production of Service Plan renewal quotations (if requested by the customer) ensuring they are grammatically correct, accurate and properly presented and be proficient in working out Pro Rata requests.
- Production of Service Plan renewal letters and invoices ensuring they are grammatically correct, accurate and properly presented.
- Pro-active follow up of renewal quotations, letters and invoices to ensure their receipt and acceptance by the customer.
- Proactive credit control of late payment Service Plan invoices.
- Ongoing liaison with the Admin & Finance department on credit control matters.
- Ongoing administration of the Service Plan (EWA) database.
- When required, proactively identify new organizations/end-users responsible for the ongoing maintenance of the systems installed.
- On occasion in the absence of the Renewals Manager assist the Service Sales Director on projects and ad hoc requests.
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another.
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Our Values
- Curiosity – Seek, learn, share
- Trust – Go farther together
- Pace – Focus to go faster
- Excellence – Find the win every day
Service Plan Renewals Coordinator in Hampshire employer: Rehlko Uninterruptible Power Ltd.
Contact Detail:
Rehlko Uninterruptible Power Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Plan Renewals Coordinator in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Rehlko's mission and values, especially their focus on energy resilience. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Rehlko. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to service plan renewals and customer service. Think about how you can demonstrate your proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rehlko team and contributing to their mission.
We think you need these skills to ace Service Plan Renewals Coordinator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Plan Renewals Coordinator role. Highlight your relevant experience and skills that align with our mission of creating an energy-resilient world.
Showcase Your Communication Skills: Since this role involves routine contact with customers, it's essential to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with clients.
Be Detail-Oriented: Attention to detail is key in producing accurate renewal quotations and invoices. Make sure your application is free from errors and showcases your ability to present information clearly and correctly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed efficiently, and you'll be one step closer to joining our team at Rehlko!
How to prepare for a job interview at Rehlko Uninterruptible Power Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Rehlko's mission and values. Familiarise yourself with their products and services, especially those related to service plans and energy resilience. This will show your genuine interest in the role and the company.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and credit control. Think about your past experiences and how they relate to the responsibilities of a Service Plan Renewals Coordinator. Practising your answers out loud can help you feel more confident.
✨Showcase Your Communication Skills
Since the role involves routine pro-active contact with customers, be ready to demonstrate your communication skills. You might be asked to role-play a scenario where you follow up on a renewal quotation or handle a late payment. Keep it friendly and professional!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.