At a Glance
- Tasks: Deliver exceptional customer service and manage queries with professionalism and enthusiasm.
- Company: Join Rehasense, a leading innovator in the rehabilitation market.
- Benefits: Enjoy a casual dress code, free parking, and internal training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26500 - 26500 € per year.
Location: Hayle, Cornwall, UK
Monday - Friday 8am-4pm (no weekends)
Immediate start available
Pay: From £26,500 per year
We are looking for a motivated individual to join our team in providing exceptional service to our customers. The role requires professionalism, initiative, multi-tasking and excellent verbal and written communication skills. Equally important are enthusiasm, a friendly manner, and the ability to work as part of a team. As the first point of contact, you will be responsible for greeting customers and handling queries in a professional and timely manner.
Your tasks:
- Providing excellent customer service to both our customers and our Business Development Managers.
- Processing orders via telephone and online management systems, coordinating deliveries and collections, ensuring accuracy and timeliness.
- Processing and managing customer accounts using customer management systems, ensuring accurate record-keeping.
- Monitoring and managing the company's email inbox, promptly responding to enquiries and requests.
- Processing warranty and return claims whilst maintaining open communication with customers throughout the process.
- Ordering stock to maintain inventory levels.
- Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
- Acting upon customer feedback and communicating relevant information to the appropriate departments for continuous improvement.
- Working closely with the sales team to provide additional sales support.
- Maintaining records to meet ISO and Health and Safety standards.
- Handling customer payments securely and efficiently.
- Always maintain a high level of professionalism and customer service.
- General administration that supports daily activities and duties.
Requirements:
- Computer literacy with proficiency in IT systems.
- Prior experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software, including Microsoft Office Suite and online ordering systems.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work effectively both independently and as part of a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Problem-solving skills and the ability to remain calm under pressure.
- Flexibility to adapt to changing priorities and business needs.
Benefits For You:
- Great workplace culture
- Employment based on full-time job contract
- Casual dress code
- Free on-site parking
- Internal trainings
- Many experts you can learn from
- Open and accessible management team
Customer Service Specialist in Hayle employer: Rehasense Group
Rehasense is an excellent employer located in Hayle, Cornwall, offering a vibrant workplace culture that prioritises employee growth and development. With a commitment to exceptional customer service, our team enjoys a casual dress code, free on-site parking, and access to internal training from industry experts, all while working in a supportive environment with an open management team. Join us to be part of a dynamic company that values professionalism and teamwork, ensuring a rewarding career in the rehabilitation market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Hayle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rehasense. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues. Be ready to share these stories in your interview to demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rehasense.
We think you need these skills to ace Customer Service Specialist in Hayle
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly attitude to our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills match what we're looking for in a Customer Service Specialist!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Rehasense Group
✨Know the Company
Before your interview, take some time to research Rehasense. Understand their products, values, and what sets them apart in the rehabilitation market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal and written communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you remained calm under pressure and found solutions to customer problems. This will show your potential employer that you can handle the demands of the role.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work as part of a team and adapt to changing priorities. Share examples of how you've collaborated with colleagues to achieve common goals or adjusted your approach based on feedback. This will demonstrate that you're a team player who can thrive in a dynamic environment.
