At a Glance
- Tasks: Deliver exceptional customer service and manage queries with professionalism and enthusiasm.
- Company: Join Rehasense, a leading innovator in the rehabilitation market.
- Benefits: Enjoy a casual dress code, free parking, and internal training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Strong communication skills and prior customer service experience preferred.
The predicted salary is between 26500 - 26500 € per year.
Location: Hayle, Cornwall, UK
Monday - Friday 8am-4pm (no weekends)
Immediate start available
Pay: From £26,500 per year
We are looking for a motivated individual to join our team in providing exceptional service to our customers. The role requires professionalism, initiative, multi-tasking and excellent verbal and written communication skills. Equally important are enthusiasm, a friendly manner, and the ability to work as part of a team. As the first point of contact, you will be responsible for greeting customers and handling queries in a professional and timely manner.
Your tasks:
- Providing excellent customer service to both our customers and our Business Development Managers.
- Processing orders via telephone and online management systems, coordinating deliveries and collections, ensuring accuracy and timeliness.
- Processing and managing customer accounts using customer management systems, ensuring accurate record-keeping.
- Monitoring and managing the company's email inbox, promptly responding to enquiries and requests.
- Processing warranty and return claims whilst maintaining open communication with customers throughout the process.
- Ordering stock to maintain inventory levels.
- Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
- Acting upon customer feedback and communicating relevant information to the appropriate departments for continuous improvement.
- Working closely with the sales team to provide additional sales support.
- Maintaining records to meet ISO and Health and Safety standards.
- Handling customer payments securely and efficiently.
- Always maintain a high level of professionalism and customer service.
- General administration that supports daily activities and duties.
Requirements:
- Computer literacy with proficiency in IT systems.
- Prior experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software, including Microsoft Office Suite and online ordering systems.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work effectively both independently and as part of a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Problem-solving skills and the ability to remain calm under pressure.
- Flexibility to adapt to changing priorities and business needs.
Benefits:
- Great workplace culture
- Employment based on full-time job contract
- Casual dress code
- Free on-site parking
- Internal trainings
- Many experts you can learn from
- Open and accessible management team
Customer Service Specialist in Cornwall employer: Rehasense Group
Rehasense is an exceptional employer located in Hayle, Cornwall, offering a vibrant workplace culture that prioritises employee growth and development. With a commitment to providing outstanding customer service, our team enjoys a supportive environment with flexible working hours, internal training opportunities, and a casual dress code, all while contributing to innovative solutions in the rehabilitation market. Join us to be part of a dedicated team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rehasense. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. A friendly attitude can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Specialist in Cornwall
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a friendly attitude to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your communication skills and any previous customer service roles you've had. We love seeing how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rehasense Group
✨Know the Company Inside Out
Before your interview, take some time to research Rehasense. Understand their products, values, and the markets they operate in. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. Prepare examples of how you've effectively handled customer queries in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your verbal skills during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or improved processes. Be ready to discuss these scenarios in detail, highlighting your ability to stay calm under pressure and find effective solutions.
✨Emphasise Teamwork and Flexibility
Rehasense values collaboration and adaptability. Share experiences that showcase your ability to work well within a team and adapt to changing priorities. This will illustrate your fit for their workplace culture and your readiness to support both customers and colleagues.
