At a Glance
- Tasks: Lead housing management functions and ensure top-notch customer care.
- Company: Join a forward-thinking organisation dedicated to community and tenant engagement.
- Benefits: Personalised career paths, free training, and exclusive discounts.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in housing while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose of the Job: Responsible for providing strategic and operational leadership for all housing management functions across the Group. This includes tenancy and estate management, rent collection, anti-social behaviour (ASB), customer engagement, and tenancy sustainment. Ensuring services meet the highest standards of customer care, comply with Housing Consumer Standards, and contribute to the Group’s mission.
SPECIFIC DUTIES AND RESPONSIBILITES OF THE POST
- Strategic Leadership
- Develop and implement the Housing Management Strategy in line with the corporate plan.
- Advise the Executive Team on housing management policy, regulation, and performance.
- Monitor and interpret housing legislation, regulatory changes, and emerging sector best practices.
- Lead service planning, budgeting, and performance reporting to support organisational goals.
- Build and manage strategic partnerships and alliances that accelerate growth.
- Explore new business models and tender opportunities.
- Operational Delivery
- Oversee all housing operations, including lettings, tenancy management, rent arrears recovery, service charges reviews, ASB management, and housing support.
- Ensure effective performance against KPIs for rent and service charges collection, voids, and tenancy sustainment.
- Work collaboratively with the Heads of Department team to deliver joined-up resident experiences.
- Ensure all housing services comply with legal, regulatory, and health and safety standards.
- Promote value for money, efficiency, and innovation across housing services.
- Foster a strong culture of tenant engagement and co-design in service delivery.
- Lead initiatives to improve customer satisfaction and trust.
- Ensure robust processes for managing and learning from complaints and feedback.
- Champion social value, inclusion, and community investment initiatives.
- Performance & Compliance
- Lead on compliance with the Housing’s Consumer Standards.
- Monitor and report on housing performance, risks, and service improvement plans to the Executive Team.
- Maintain high standards of safeguarding, data protection, and equality and diversity practices.
- Develop and maintain Housing Policies and Procedures.
- Leadership & People Management
- Lead, develop, and motivate the Housing team to deliver high-quality, customer-focused services.
- Create a culture of accountability, collaboration, and continuous improvement.
- Support professional development and ensure team members have access to appropriate CIH or housing-related training.
Personal responsibilities: The Head of Housing must assume responsibility for their own professional and personal development (supported by the company where appropriate) to ensure that they develop and maintain continuing competence to deliver the organisation’s requirements, including the fair and supportive management.
Corporate Behaviours: Head of Housing will commit to:
- Act with honesty and integrity at all times.
- Demonstrate respect for others and value diversity.
- Focus on the service users, both internal and external, at all times.
- Make an active contribution to developing services.
- Learn from and share experience and knowledge.
- Keep others informed of issues of importance and relevance.
- Consciously review mistakes and successes to improve performance.
- Use discretion and be aware of issues requiring total confidentiality.
In addition, the Head of Housing will:
- Value and recognise ideas and the contribution of all team members.
- Coach individuals and teams to perform to the best of their ability.
- Delegate work to develop individuals in their roles and realise their potential.
- Give ongoing feedback on performance and effectively manage poor performance.
- Provide support and guidance to all team members.
- Encourage their team to achieve work/personal life balance.
Benefits: In return for joining us, we can offer a range of benefits including:
- Opportunities to progress through our personalised career paths.
- Free training to help develop and enhance your skills.
Head of Housing in Willenhall employer: Rehability UK
As the Head of Housing, you will join a forward-thinking organisation that prioritises strategic leadership and operational excellence in housing management. Our commitment to employee growth is reflected in personalised career paths and free training opportunities, fostering a culture of collaboration and continuous improvement. Located in a vibrant community, we champion social value and tenant engagement, making us an exceptional employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing in Willenhall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in tenancy management, ASB handling, and customer engagement during interviews. Use real-life examples to demonstrate how you've tackled challenges and improved services in previous roles.
✨Tip Number 3
Research the company! Before any interview, dive deep into the organisation’s mission, values, and recent projects. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it shows us you’re serious about joining our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Head of Housing in Willenhall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with our mission and the specific duties outlined in the job description.
Showcase Your Leadership Skills:As the Head of Housing, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and driven performance in previous roles.
Demonstrate Your Knowledge of Compliance:We’re looking for someone who understands housing legislation and compliance standards. Include any relevant certifications or training that showcase your expertise in this area.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Rehability UK
✨Know Your Stuff
Make sure you’re well-versed in housing management strategies and current legislation. Brush up on the latest trends in tenancy and estate management, as well as customer engagement practices. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and foster a culture of collaboration and continuous improvement. This is crucial for a Head of Housing role, so be ready to discuss your leadership style and successes.
✨Demonstrate Customer Focus
Be prepared to talk about how you’ve improved customer satisfaction in previous roles. Share specific initiatives you’ve led that enhanced tenant engagement or resolved complaints effectively. This will illustrate your commitment to high standards of customer care.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the organisation’s goals and challenges. Inquire about their current housing management strategy or how they measure success in tenant engagement. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
