Service Manager

We are a well-known Healthcare group with reliable, dedicated, and professional staff within our services. We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. Rehability UK specializes in supporting adults with complex needs (including, but not limited to, Autistic Spectrum Condition, Learning Disability, and Mental Health) to live their best possible life.

Main function of the job:

• To provide leadership of the administration, care, and people management functions of the Service, catering, housekeeping, laundry and maintenance.
• To carry out, and provide leadership in marketing the service, and selling its services at the agreed prices.
• To maintain the operations of the service at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider.
• To maintain support and management skills at the current level, and undertake such training and development as may from time-to-time be required to maintain that currency of practice.
• To manage the services within the service in accordance with standards agreed with the Person Registered, legislative requirements, relevant regulations, and in line with accepted best practices.
• Notify the Care Quality Commission, at least one month prior to absence (except in an emergency, in which case within one week) of continuous absence of 28 days or more, stating the following: length of absence; reason for absence; arrangements for running the establishment; name, address and qualifications of person responsible for the establishment during the absence.
• Notify return within 7 days of return from an absence of 28 days or more.

Supervisory responsibilities:

• To manage each of the service functions within the service.

Main Duties (not in any order of priority):

Management of the organisation:

• Develop and maintain effective working relationships with the Responsible Individual for the service.
• Create and uphold an open, positive and inclusive management culture.
• Formulate and administer the service’s budget based on the service’s objectives and within the projected revenue.
• Participate in the development of the service’s policies.
• Share in the development of strategic plans for the service.
• Participate in evaluation of the service against agreed organisational goals, business, and quality objectives.
• Work to establish effective employer-employee relationships.
• Minimise legal risks.
• Participate in the establishment and maintenance of the service’s management information systems.
• Advise the Registered Provider of any changes to the structure of the organisation which may be required.
• Organise the formulation and implementation of all of the policies and procedures.
• Formulate and implement care policies and procedures.
• Implement and maintain the standards required by legislation related to the registration of the service.
• Manage the service in accordance with the Management Protocols within the Rehability UK Community UK Policies and Procedures System.
• Participate in discussions reviewing employee remuneration.
• Operate the service in a cost-effective manner, within the financial limits set by the Provider, particularly in the area of personnel costs.
• Be involved in the design and implementation and maintenance of the service’s quality assurance programme.
• Design and administer an evaluation of the support standards and support service provision.

Management of the Human Resources:

• Specify, recruit, select and train employees, in numbers agreed with the Provider, and at a cost which is agreed with the Provider, not exceeding the agreed staff budget (including agency cost).
• Develop a master plan rota to comply with statutory requirements and the satisfaction of ongoing Service User needs, and which meets the financial targets of the service.
• Ensure that job descriptions for all employees are appropriate to current practices in each function.
• Implement and evaluate the orientation and induction of all new employees.
• Assist individual staff to develop in their role and level of compliance with agreed standards.
• Promote and implement the service’s policies and procedures.
• Promote the effective resolution of team conflicts.
• Create a work atmosphere which promotes a high quality of work life.
• Create and maintain a culture of performance and excellence.
• Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences.

Management of support Services:

• Develop the philosophy, goals and objectives for the support and nursing practice.
• Assess the effectiveness of support and nursing implementation and delivery.
• Implement action to meet and maintain support and nursing standards.
• Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for Service User therapeutic support.
• Ensure that Service User rights are protected.
• Encourage a model of self-care and Service User rehabilitation.
• Evaluate Care Plans.
• Evaluate standards of support and nursing competence.

Professional Long Term Support Leadership:

• Encourage innovative methods for the delivery of support.
• Encourage health promotion within support strategies.
• Engage in local meetings relevant to the activity of the service.
• Establish relationships with learning institutions to promote availability of staff training at all levels.
• Seek opportunities for personal and professional growth.
• Promote a positive image for residency and employment within the service.

Benefits:

• Blue light card – We’ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services.
• Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance.
• Access to our Employee Benefits Platform which offers:

• Online GP on demand
• Access to EAP
• Free TAX calculator
• Access to discounts for over 150 retailers
• Detailed information on your pension provider