At a Glance
- Tasks: Support property administration, handle tenant enquiries, and coordinate maintenance tasks.
- Company: Ezzi, a friendly and supportive property management company.
- Benefits: Competitive salary, full training, career development, and pension benefits.
- Other info: Flexible working environment with opportunities for growth and on-call support.
- Why this job: Join a dynamic team and make a real difference in property management.
- Qualifications: Strong communication skills and organisational abilities; previous admin experience preferred.
The predicted salary is between 30000 - 31845 £ per year.
About the Role
Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio.
This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently.
The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service.
Key Responsibilities
- Answer incoming calls, emails, and messages from tenants, landlords, and contractors.
- Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor.
- Coordinate and book repairs, inspections, compliance visits, and contractor appointments.
- Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed.
- Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly.
- Maintain accurate property records and update internal systems.
- Manage property compliance by monitoring expiry dates and arranging required certificates, including:
- Gas Safety Certificates
- Electrical Installation Condition Reports (EICR)
- Energy Performance Certificates (EPC)
- Smoke and Carbon Monoxide Alarm compliance
- Other statutory property compliance requirements
- Ensure all compliance documentation is received, recorded, and filed correctly.
- Liaise with landlords, tenants, contractors, and utility providers as required.
- Support the wider property team with general administrative duties.
- Assist with organising schedules, appointments, and property inspections.
- Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required.
Skills & Experience
Previous experience in an administrative or customer service role (property experience is desirable but not essential).
Excellent telephone manner and written communication skills.
Strong organisational and time-management skills with the ability to prioritise workload.
Good attention to detail and accuracy.
Confident using Microsoft Office database or property management systems.
Ability to remain calm and professional when handling complaints or urgent issues.
Ability to work independently as well as part of a team.
Personal Attributes
Friendly, professional, and approachable.
Highly organised and proactive.
Excellent problem-solving skills.
Customer-focused with a positive attitude.
Reliable and able to manage confidential information appropriately.
Flexible and willing to support the team when needed.
What We Offer
1. Competitive salary.
2. Full training and ongoing support.
3. Opportunities for career development.
4. Friendly and supportive working environment.
5. Company pension and other benefits (where applicable).
6. On-call allowance (where applicable)
Property Administrator employer: Rehability UK Support Services Ltd
Rehability UK is an exceptional employer dedicated to providing a supportive and empowering work environment for our Support Workers. With a strong focus on employee growth, we offer personalised career paths and free training to enhance your skills, ensuring you can make a meaningful impact in the lives of adults with complex needs. Our friendly and professional culture fosters collaboration and community engagement, making it a rewarding place to work in the heart of healthcare.
Contact Details:
Rehability UK Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Rehability UK Support Services Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Rehability UK Support Services Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Rehability UK Support Services Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Administrator role at Rehability UK Support Services Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Rehability UK Support Services Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Rehability UK Support Services Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Rehability UK Support Services Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Rehability UK Support Services Ltd.
