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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join a global leader in flexible workspaces with exciting growth opportunities.
- Benefits: Earn up to £40,000 with bonuses, flexible benefits, and great work-life balance.
- Why this job: Make a real impact by creating a world-class experience for customers every day.
- Qualifications: Experience in customer service and team leadership; passion and resilience are key.
- Other info: Be part of a sustainable company committed to reducing carbon emissions.
The predicted salary is between 28800 - 48000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor - and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral. So don’t hesitate. Apply today - and let’s work together to help millions of people have a great day at work.
Customer Service Manager in West Malling employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in West Malling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion during interviews! Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering world-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Manager in West Malling
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you've led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Regus
✨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of customer service. Be ready to discuss your past experiences and how you've handled challenging situations. Think about specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare to talk about your leadership style and how you motivate your team to achieve targets. Have examples ready that demonstrate your ability to inspire and drive results, especially in high-pressure situations.
✨Demonstrate Your Passion and Drive
This role requires a genuine passion for customer service. Be enthusiastic when discussing why you want to work in this position and how you plan to ensure every customer has a world-class experience. Your energy can be contagious, so let it shine through!
✨Prepare Questions That Show Your Interest
Interviews are a two-way street. Prepare thoughtful questions that reflect your interest in the company and the role. Ask about their approach to customer service, team dynamics, or future growth plans. This not only shows you're engaged but also helps you assess if the company is the right fit for you.
