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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join IWG, a global leader in innovative workspaces with a vibrant culture.
- Benefits: Earn up to £40,000 with bonuses, flexible benefits, and great career growth.
- Other info: Enjoy sociable hours and a fun, rewarding work environment.
- Why this job: Make a real impact by creating world-class experiences for customers every day.
- Qualifications: Experience in customer-focused roles and a passion for leading teams.
The predicted salary is between 40000 - 40000 £ per year.
Total Compensation including bonus, commission & benefits: Up to £40,000
This position sits at the heart of our growing global organisation; you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business.
You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
We offer:
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
Passion: Looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
Drive: Your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
Resilience: A relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. We’re also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Service Manager in North East employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. Think about how you would handle challenges and upselling situations, as these will likely come up during your chat with potential employers.
✨Tip Number 3
Showcase your passion and drive during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have the right mindset and are ready to take ownership of your role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at IWG.
We think you need these skills to ace Customer Service Manager in North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you've led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone with the right mindset, so let us know what drives you and how you tackle challenges head-on.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Regus
✨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of excellent customer service. Be ready to share specific examples from your past experiences where you’ve gone above and beyond for customers. This will show that you not only understand the role but also have the passion and drive to excel in it.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you tackled them. Think of situations where you had to think on your feet or manage a crisis. This will highlight your resilience and ownership, which are crucial for the Customer Service Manager position.
✨Showcase Your Leadership Style
Since this role involves managing a team, be ready to talk about your leadership approach. Share how you motivate and inspire your team to achieve targets. Highlight any experience you have in leading a small team and how you foster a positive work environment.
✨Be Ready to Upsell
As upselling is part of the job, prepare to discuss strategies you’ve used in the past to successfully upsell products or services. Think of ways you can demonstrate your commercial skills and how you can contribute to the centre’s performance.