At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join a growing global organisation with a focus on health and wellbeing.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic promotion prospects.
- Other info: Embrace a fun, challenging environment with great learning opportunities.
- Why this job: Make a real impact by turning customers into brand ambassadors for your centre.
- Qualifications: Experience in customer service and leading small teams is preferred.
The predicted salary is between 40000 - 40000 £ per year.
This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Managing all aspects of the centre on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Providing outstanding service to customers and patients, turning each into a brand ambassador for you, your team and Humanly.
Benefits
You’ll enjoy a fun, challenging and rewarding career with:
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have experience delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or a store, restaurant or any site dedicated to health and wellbeing with a high degree of customer/patient focus. Alongside your customer service and commercial skills, what matters most is that you have the right mindset: passion, drive, ownership and resilience.
- Passion – looking after our diverse prospects, customers, patients and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive – your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience – a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Your sense of ownership means you will continuously ensure the quality of service and the workspace are as good as they possibly can be.
Customer Service Manager in London employer: Regus
As a Customer Service Manager at our dynamic global organisation, you will thrive in a supportive and empowering work culture that prioritises your professional growth and wellbeing. With comprehensive training, generous incentives, and a focus on mental and physical health, we offer a rewarding career where your passion and drive can shine. Join us in creating a world-class service experience while enjoying flexible benefits and fantastic promotion prospects in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your experience aligns with their needs. Think about specific examples where you've led a team or solved a tricky problem.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about providing outstanding service and making every customer feel valued.
Highlight Relevant Experience:Make sure to showcase any experience you've had in managing teams or customer-focused environments. We’re looking for examples that demonstrate your ability to lead and deliver results, so don’t hold back!
Be Authentic:We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. Show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Regus
✨Know Your Centre Inside Out
Before the interview, make sure you understand the ins and outs of the centre you’ll be managing. Familiarise yourself with its current performance metrics, customer feedback, and any challenges it faces. This will show your potential employer that you’re proactive and ready to take ownership.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you turned a problem into an opportunity for improvement. This will demonstrate your resilience and ability to rise to challenges, which is crucial for this role.
✨Emphasise Your Passion for Customer Service
During the interview, convey your genuine passion for providing outstanding service. Share stories that highlight how you’ve gone above and beyond for customers in the past. This will resonate well, as the company values turning customers into brand ambassadors.
✨Discuss Your Team Leadership Experience
Be ready to talk about your experience leading teams, especially in high-pressure environments. Highlight how you motivate your team to achieve targets and maintain a positive atmosphere. This will align with their focus on drive and teamwork.
