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For Companies At a Glance
- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader in innovative workspaces with exciting career opportunities.
- Benefits: Enjoy competitive salary, flexible benefits, and fantastic promotion prospects.
- Why this job: Make a real impact by helping customers and colleagues have a great day at work.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
- Other info: Be part of a company committed to sustainability and career growth.
The predicted salary is between 26000 - 28000 £ per year.
Compensation: £26,000 to £28,000 including bonus, commission & benefits.
Role Overview
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world‑class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
Key Responsibilities
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on‑site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What We Can Do For You
- A fun, challenging and rewarding career.
- Award‑winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can‑do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG
With almost 4,000 tech‑enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor and are continuing to grow. We’re uniquely positioned to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We are also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and onto their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
Additional Information
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industries: Facilities Services
Customer Service Executive in London employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world-class customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you nail those tricky questions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for a customer or solved a problem creatively. This will demonstrate your positive, can-do attitude and show that you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and remind them why you’d be a great addition to their dynamic team.
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your communication skills and any relevant experience that shows you can deliver world-class customer service. We love seeing how you fit into our dynamic team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the Customer Service Executive role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Regus
✨Know the Company Inside Out
Before your interview, take some time to research IWG and their mission. Understand their commitment to sustainability and how they aim to provide world-class customer service. This will not only impress your interviewers but also help you align your answers with their values.
✨Show Off Your People Skills
As a Customer Service Executive, your ability to connect with people is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you turned a negative experience into a positive one – this will showcase your problem-solving skills and friendly attitude.
✨Demonstrate a Can-Do Attitude
During the interview, let your positive energy shine through. Use phrases that reflect your enthusiasm for the role and your willingness to learn. Employers love candidates who are eager to grow and contribute to the team, so don’t hold back on expressing your motivation!
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For example, you could ask about the training process or what a typical day looks like for a Customer Service Executive. This shows you're serious about the position and keen to fit in.