At a Glance
- Tasks: Manage a vibrant workspace, ensuring customer satisfaction and team motivation.
- Company: Join Regus, the world's largest workspace network, fostering a collaborative culture.
- Benefits: Enjoy a bright work environment with training and development opportunities.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be part of a dynamic team that promotes freedom and flexibility for businesses.
- Qualifications: Strong multitasking, communication skills, and a positive attitude required.
The predicted salary is between 27000 - 33000 £ per year.
You will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
- You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
- With one eye always on reception, you see members turning up and the first meeting room guests arriving. You welcome them, take them to their meeting room, show them the facilities and help them set up their Wi‑Fi connections and AV system for their presentation.
- Later you have a meeting to learn more about a new member and understand his business needs. You think about the other businesses in the centre and how you might introduce him to others who may be a good fit for a forthcoming networking event.
- A large company is taking a whole floor of the centre and is moving in next week. You run through the move‑in details with the reception team, ensuring the welcome kit is prepared and all badges and keys are ready for handing over.
- During lunch, a couple walks in enquiring about a coworking membership. Your colleague from sales is on break, so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
- Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk‑around of the building, speaking with members, asking how their day went as they start to wind down and head home.
About You
We’re looking for someone who has the experience and aptitude to manage a smooth‑running operation. You’ll need to be an accomplished multitasker, able to pre‑empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast‑changing situations
- Confident using MS Office and other basic IT packages
What We Offer
- A bright and inspiring work environment
- Training and development opportunities
Franchise Community Manager employer: Regus
Regus is an exceptional employer that fosters a vibrant work culture in Milton Keynes, where community engagement and customer satisfaction are at the forefront of our operations. We offer comprehensive employee growth opportunities, including training and development programmes, ensuring that our team members thrive in their roles while enjoying a supportive and dynamic environment. Join us to be part of a company that values innovation and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Community Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Regus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Regus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Franchise Community Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Regus:Your cover letter is your chance to shine! Tell us why you want to work at Regus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Regus!
How to prepare for a job interview at Regus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
