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For Companies At a Glance
- Tasks: Manage the Regus centre, ensuring customer satisfaction and promoting services.
- Company: Join Regus, the world's largest workspace network, dedicated to enhancing work experiences.
- Benefits: Enjoy a vibrant work environment with training and development opportunities.
- Why this job: Be part of a dynamic team that values service excellence and community engagement.
- Qualifications: Strong communication skills and multitasking ability; experience in customer service is a plus.
- Other info: Full-time role with opportunities for growth in a fast-paced setting.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Join to apply for the Franchise Community Manager role at Regus.
You will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
Responsibilities
The opportunity: As a Community Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
- Manage the smooth running of the Regus centre and motivate the team to deliver service excellence.
- Promote Regus products and services to new and existing customers.
- Welcome guests, assist with meetings, set up facilities, and help configure Wi‑Fi and AV for presentations.
- Coordinate move-ins for large clients (e.g., a whole floor), including welcome kits, badges and keys.
- Engage with members during visits and tours, highlighting Regus membership benefits and networking opportunities.
- Host monthly operations meetings for Community Managers within your local cluster and with the regional Operations Manager.
A typical day at Regus
A day at Regus typically starts with a team briefing over coffee to plan the day and ensure preparation across the centre. You’ll monitor reception, greet members and visitors, and support them through their meetings and use of facilities.
You’ll learn about members’ business needs and think about potential connections with other members at networking events. When a large client moves in, you’ll coordinate the move‑in details with the reception team, ensuring the welcome kit, badges and keys are ready for handover.
During lunchtime you may conduct centre tours for prospective members and explain the benefits of Regus membership. In the afternoon you’ll host a monthly operations meeting for Community Managers with the regional Operations Manager, then wrap up with a final walkaround to check member satisfaction.
About You
We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre‑empt issues before they become problems, and keep a team motivated and focused on service excellence. You’ll need to be:
- A good communicator, used to dealing with customers
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What We Offer
- A bright and inspiring work environment
- Training and development opportunities
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing and Sales
- Industries: Facilities Services
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Franchise Community Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Community Manager
✨Tip Number 1
Familiarise yourself with Regus' products and services. Understanding what they offer will not only help you in conversations during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Regus. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in managing teams and customer relations. Be ready to share specific examples of how you've motivated a team or resolved customer issues, as these are key aspects of the Community Manager role.
✨Tip Number 4
Showcase your multitasking abilities. Think of scenarios where you've successfully juggled multiple responsibilities, as this is crucial for the smooth running of a Regus centre.
We think you need these skills to ace Franchise Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, customer service, and team motivation. Use specific examples that demonstrate your ability to manage operations smoothly and enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Franchise Community Manager role at Regus. Mention how your skills align with their needs, particularly in promoting products and creating a positive working environment.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've successfully engaged with customers or managed teams. Highlight any experience you have in hosting meetings or coordinating events.
Highlight Problem-Solving Abilities: Demonstrate your aptitude for pre-empting issues and finding solutions. Include specific instances where you've successfully resolved challenges in a fast-paced environment, showcasing your proactive approach.
How to prepare for a job interview at Regus
✨Showcase Your Multitasking Skills
As a Franchise Community Manager, you'll need to juggle various tasks. During the interview, share examples of how you've successfully managed multiple responsibilities in previous roles, highlighting your ability to prioritise and stay organised.
✨Demonstrate Customer-Centric Attitude
This role requires a strong focus on customer satisfaction. Be prepared to discuss how you've handled customer interactions in the past, particularly any challenges you faced and how you resolved them to ensure a positive experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to pre-empt issues or motivate a team under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Regus Products
Research Regus and its offerings before the interview. Understanding their products and services will allow you to speak confidently about how you can promote them to customers and enhance their experience at the centre.
