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- Tasks: Assist customers, manage requests, and organise events in a dynamic workspace.
- Company: Join Regus, the world's largest workspace network, empowering businesses to thrive.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact.
- Qualifications: Strong communication skills, problem-solving mindset, and basic IT proficiency required.
- Other info: Work closely with a supportive Community Manager and engage with diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
Your job, your way. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity: As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus: You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you: We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer: On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Community Associate employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Familiarise yourself with Regus and its workspace offerings. Understanding their services and customer base will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills. Since the role involves managing various customer requests simultaneously, consider role-playing scenarios with friends or family to improve your ability to juggle tasks while maintaining excellent customer service.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've built strong relationships in previous roles. Be ready to discuss specific instances where you successfully resolved customer issues or improved their experience.
✨Tip Number 4
Research common IT issues that customers might face in a workspace environment. Being knowledgeable about basic troubleshooting can set you apart as a proactive candidate who is ready to assist customers effectively.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and multitasking. Use specific examples that demonstrate your ability to manage multiple tasks and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention how your previous experiences align with the responsibilities of a Community Associate at Regus.
Showcase Your IT Skills: Since the role requires confidence in using MS Office and other IT packages, mention any relevant software skills you possess. Provide examples of how you've used these tools in past roles.
Prepare for Potential Questions: Think about how you would handle various customer scenarios mentioned in the job description. Be ready to discuss your problem-solving approach and how you build relationships with customers during an interview.
How to prepare for a job interview at Regus
✨Show Your Customer Service Skills
As a Community Associate, your role revolves around customer interaction. Be prepared to share examples of how you've successfully handled customer requests or resolved issues in the past. This will demonstrate your ability to provide excellent service.
✨Demonstrate Multitasking Abilities
The job requires managing multiple tasks simultaneously. During the interview, highlight experiences where you effectively juggled various responsibilities. This will show that you can thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Good communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showcasing your interest in the position and the company.
✨Emphasise Your Problem-Solving Skills
Since the role involves solving problems for customers, be ready to discuss specific instances where you've taken ownership of a challenge and found a solution. This will illustrate your proactive approach and ability to adapt to changing situations.
