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For Companies At a Glance
- Tasks: Lead a dynamic team and manage all aspects of our customer service centre.
- Company: Join Regus, a global leader in flexible workspaces with 3,400 centres worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and excellent training opportunities.
- Why this job: Be part of a fun, rewarding environment that values your passion and drive.
- Qualifications: Experience in customer-focused roles and a strong sales mindset are ideal.
- Other info: This role offers great promotion prospects and the chance to make a real impact.
The predicted salary is between 28800 - 48000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre's performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor - and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral - which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today - and let’s work together to help millions of people have a great day at work.
Customer Services Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with Regus and their customer service philosophy. Understanding their approach to customer satisfaction will help you align your mindset with theirs, showcasing your passion for delivering exceptional service during any interviews.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to manage a team and deliver results. Highlight situations where you've successfully solved problems or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of Regus on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions during the hiring process.
✨Tip Number 4
Showcase your resilience and drive by preparing to discuss how you've overcome challenges in previous roles. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to achieving targets, which is crucial for the Customer Services Manager position.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet targets and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your drive to create a positive experience for customers. Mention how your previous experiences align with the responsibilities of the Customer Services Manager role.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully tackled challenges in previous roles. This will demonstrate your resilience and ability to manage a centre effectively.
Highlight Your Sales Acumen: Since upselling is a key part of the role, include any relevant sales achievements or experiences in your application. Show how you can contribute to the business's success through effective customer engagement.
How to prepare for a job interview at Regus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on creating brand ambassadors.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved challenges or conflicts. Highlight your ability to think on your feet and provide solutions, as this role requires a proactive approach to managing site operations.
✨Highlight Your Leadership Experience
Since the role involves leading a small team, be ready to talk about your leadership style and experiences. Discuss how you've motivated your team to achieve targets and foster a positive work environment.
✨Research the Company and Its Values
Familiarise yourself with Regus and its commitment to sustainability and customer satisfaction. Being knowledgeable about the company will show your genuine interest and help you connect your values with theirs during the interview.
