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- Tasks: Lead a dynamic team, manage customer experiences, and drive centre performance.
- Company: Join IWG, a global leader in flexible workspaces with 3,400 centres worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and a supportive work environment.
- Why this job: Be part of a fun, rewarding culture that values passion and resilience.
- Qualifications: Experience in customer-focused roles and a drive for success are essential.
- Other info: Great promotion prospects and a chance to make a real impact on sustainability.
The predicted salary is between 32000 - 40000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business.
You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What we can do for you:
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG:
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Services Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding our commitment to sustainability and customer service will help you align your approach during interviews and discussions, showcasing your passion for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your resilience and ability to drive results will demonstrate that you have the right mindset for this position.
✨Tip Number 3
Practice your upselling techniques. Since you'll be responsible for both new and existing customers, being able to articulate how you can enhance their experience will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of IWG. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any achievements related to meeting targets and leading teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your drive to succeed. Mention specific examples of how you've managed teams or improved customer satisfaction in previous roles.
Showcase Your Problem-Solving Skills: In your application, provide examples of challenges you've faced in previous positions and how you overcame them. This will demonstrate your resilience and ability to manage a centre effectively.
Highlight Your Sales Experience: Since upselling is part of the role, include any relevant sales experience in your application. Discuss how you've successfully upsold products or services in the past and the impact it had on your team or organisation.
How to prepare for a job interview at Regus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on creating brand ambassadors.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss challenges you've faced in past positions and how you resolved them. This role requires resilience and a proactive approach to problem-solving, so showcasing your ability to handle obstacles will impress the interviewers.
✨Highlight Your Leadership Experience
Since the position involves managing a team, be ready to talk about your experience leading small teams. Discuss how you motivated your team to achieve targets and fostered a positive work environment, which is crucial for success in this role.
✨Research the Company and Its Values
Familiarise yourself with IWG's mission and values, especially their commitment to sustainability and customer satisfaction. Showing that you understand and align with their goals will demonstrate your genuine interest in the company and the role.
