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For Companies At a Glance
- Tasks: Lead a dynamic team and manage all aspects of your centre's performance.
- Company: Join IWG, a global leader in flexible workspaces with over 3,400 centres worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and excellent training opportunities.
- Why this job: Be part of a fun, rewarding environment that values passion and resilience.
- Qualifications: Experience in customer-focused roles and a drive for success are essential.
- Other info: This role offers fantastic promotion prospects and the chance to make a real impact.
The predicted salary is between 28800 - 48000 £ per year.
Regus Birmingham, England, United Kingdom
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Join to apply for the Customer Services Manager role at Regus
Regus Birmingham, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Customer Services Manager role at Regus
(Total Compensation including bonus, commission & benefits: Up to £40,000)
Responsibilities
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Facilities Services
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Customer Services Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with Regus and their customer service philosophy. Understanding their approach to customer satisfaction will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlighting your problem-solving skills and ability to lead will show that you can handle the responsibilities of a Customer Services Manager.
✨Tip Number 3
Network with current or former employees of Regus on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Demonstrate your passion for customer service during any interactions with the hiring team. Showing genuine enthusiasm for helping customers and improving their experience can set you apart from other candidates.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet targets and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your drive to create a positive experience for customers. Mention how your previous roles have prepared you for the challenges of this position.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved customer issues or improved service delivery in past roles. This will demonstrate your resilience and ownership mindset.
Highlight Your Sales Experience: Since upselling is a key responsibility, include any relevant sales experience in your application. Discuss how you've successfully driven sales in previous positions and how you plan to do the same at Regus.
How to prepare for a job interview at Regus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in past positions and how you resolved them. Highlight your ability to think on your feet and adapt to changing situations, which is crucial for managing a centre effectively.
✨Highlight Leadership Experience
Since the role involves leading a small team, be ready to talk about your leadership style and experiences. Discuss how you've motivated teams to achieve targets and fostered a positive work environment.
✨Research the Company and Its Values
Familiarise yourself with Regus and its commitment to sustainability and customer service. Being knowledgeable about the company will show your genuine interest in the role and help you connect your values with theirs during the interview.
