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For Companies At a Glance
- Tasks: Manage your centre's performance and ensure exceptional customer service.
- Company: Join IWG, a global leader in flexible workspaces with 3,400 centres worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and excellent training opportunities.
- Why this job: Be part of a fun, rewarding environment with great career growth potential.
- Qualifications: Experience in customer-focused roles and a passion for delivering results are essential.
- Other info: Help us achieve carbon neutrality while making a positive impact on the workplace.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Customer Services Manager role at Regus
2 days ago Be among the first 25 applicants
Join to apply for the Customer Services Manager role at Regus
(Total Compensation including bonus, commission & benefits: Up to £40,000)
Responsibilities
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What We Can Do For You
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Facilities Services
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Customer Services Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with the IWG brand and its values. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing your passion for their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to manage a team and deliver results. Highlight specific challenges you've faced and how you overcame them, as this role requires resilience and problem-solving skills.
✨Tip Number 3
Practice your sales pitch! Since upselling is a key responsibility, be ready to discuss strategies you've used in the past to successfully upsell products or services, and how you can apply those techniques at IWG.
✨Tip Number 4
Network with current or former employees of IWG on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet targets and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your drive to succeed. Mention how your previous experiences align with the responsibilities of the Customer Services Manager role at Regus.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities. Highlight situations where you successfully managed challenges or improved customer satisfaction.
Emphasise Your Mindset: Regus values passion, drive, ownership, and resilience. Make sure to convey these qualities in your application by sharing personal anecdotes that reflect your mindset and approach to work.
How to prepare for a job interview at Regus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on creating brand ambassadors.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of situations where you had to think on your feet or come up with creative solutions to problems, as this is a key responsibility in managing a centre effectively.
✨Highlight Your Leadership Experience
Since the role involves leading a small team, be ready to talk about your leadership style and experiences. Discuss how you've motivated your team to achieve targets and how you handle conflicts or challenges within a team setting.
✨Research the Company and Its Values
Familiarise yourself with IWG's mission and values, especially their commitment to sustainability and customer focus. This will help you tailor your responses to show that you align with their goals and are genuinely interested in contributing to their success.
