Customer Services Executive
Customer Services Executive

Customer Services Executive

Dartford Full-Time 22000 - 24000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver exceptional customer service and manage on-site tasks in a vibrant workspace.
  • Company: Join Regus, a global leader with 3,500 inspiring locations and a commitment to sustainability.
  • Benefits: Enjoy flexible benefits, generous incentives, and fantastic career growth opportunities.
  • Why this job: Be part of a dynamic team that values your potential and promotes a positive work culture.
  • Qualifications: Bring great communication skills, a positive attitude, and a willingness to learn.
  • Other info: This entry-level role offers sociable hours and a chance to make a real impact.

The predicted salary is between 22000 - 24000 ÂŁ per year.

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(Total Compensation including bonus, commission & benefits: ÂŁ26,000 to ÂŁ28,000)

Role

This position sits at the heart of our growing global organisation and is a criticalrole where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential. We will expect you to:

  • Give our customers and their guests a warm and friendly welcome, every day.
  • Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
  • Above all, help your customers and colleagues have a great day at work.

(Total Compensation including bonus, commission & benefits: ÂŁ26,000 to ÂŁ28,000)

Role

This position sits at the heart of our growing global organisation and is a criticalrole where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential. We will expect you to:

  • Give our customers and their guests a warm and friendly welcome, every day.
  • Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
  • Above all, help your customers and colleagues have a great day at work.

What We Can Do For You

You are reading the right advert if you are looking for:

  • A fun, challenging and rewarding career.
  • Award-winning induction training and excellent ongoing learning and development.
  • Fantastic promotion prospects.
  • Generous, achievable quarterly/commission incentives and sociable hours.
  • Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About You

What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:

  • Great communication skills and a love of interacting with people.
  • A positive, outgoing and can-do attitude.
  • The ability to take direction, learn new skills and apply them with confidence.
  • The motivation to be your best every day – and the determination to be even better tomorrow.

About IWG

With 3,500 tech-enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Facilities Services

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Customer Services Executive employer: Regus

At IWG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Customer Services Executive, you'll enjoy regular hours, comprehensive training, and generous incentives, all while contributing to our mission of creating inspiring workspaces. Join us in a role where your positive attitude and communication skills can truly shine, making a meaningful impact on our customers' experiences every day.
R

Contact Detail:

Regus Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Services Executive

✨Tip Number 1

Familiarise yourself with Regus and their customer service philosophy. Understanding their commitment to providing a warm and friendly welcome will help you align your approach during interviews and discussions.

✨Tip Number 2

Showcase your communication skills by engaging in conversations with people in customer service roles. This will not only enhance your skills but also give you insights into the day-to-day responsibilities of a Customer Services Executive.

✨Tip Number 3

Prepare examples from your past experiences that demonstrate your positive attitude and ability to handle challenges. Being able to share specific instances where you made someone's day better can set you apart.

✨Tip Number 4

Network with current or former employees of Regus on platforms like LinkedIn. They can provide valuable insights about the company culture and what it takes to succeed in the role, which can be beneficial during your application process.

We think you need these skills to ace Customer Services Executive

Excellent Communication Skills
Customer Service Orientation
Positive Attitude
Interpersonal Skills
Problem-Solving Skills
Time Management
Teamwork
Adaptability
Attention to Detail
Conflict Resolution
Ability to Learn Quickly
Empathy
Organisational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'warm welcome', 'manage tasks', and 'great day at work' to demonstrate your fit for the role.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Share specific examples of how your communication skills and positive attitude have helped you succeed in previous roles.

Showcase Your Soft Skills: Emphasise your interpersonal skills and ability to work in a team. Mention any experiences where you've successfully interacted with customers or colleagues, as this is crucial for the Customer Services Executive role.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service.

How to prepare for a job interview at Regus

✨Show Your People Skills

As a Customer Services Executive, your ability to communicate effectively is key. Be prepared to share examples of how you've successfully interacted with customers in the past, showcasing your friendly and approachable nature.

✨Demonstrate a Positive Attitude

The role requires a can-do attitude, so make sure to convey your enthusiasm during the interview. Share instances where your positivity helped resolve a challenging situation or improved customer satisfaction.

✨Research the Company

Familiarise yourself with Regus and its mission. Understanding their commitment to sustainability and customer service will allow you to tailor your responses and show that you're genuinely interested in being part of their team.

✨Prepare for Scenario Questions

Expect to be asked how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving skills.

Customer Services Executive
Regus
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R
  • Customer Services Executive

    Dartford
    Full-Time
    22000 - 24000 ÂŁ / year (est.)

    Application deadline: 2027-08-02

  • R

    Regus

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