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For Companies At a Glance
- Tasks: Welcome customers and manage on-site tasks for a smooth workspace.
- Company: Join IWG, a global leader in innovative workspaces with 3,500 locations worldwide.
- Benefits: Enjoy flexible benefits, generous incentives, and fantastic career growth opportunities.
- Why this job: Be part of a dynamic team that values your potential and promotes a positive work culture.
- Qualifications: Great communication skills and a positive attitude are essential; no prior experience needed.
- Other info: This is an entry-level, full-time role with sociable hours.
The predicted salary is between 24000 - 36000 £ per year.
Regus Belfast, Northern Ireland, United Kingdom
Overview
Join to apply for the Customer Services Executive role at Regus. This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential. We will expect you to:
Responsibilities
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What We Can Do For You
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG
With 3,500 tech-enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Facilities Services
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Customer Services Executive employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarise yourself with Regus and their values. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Since the role requires excellent interaction with customers, being able to articulate your thoughts clearly and confidently will set you apart.
✨Tip Number 3
Demonstrate your positive attitude and can-do spirit in any interactions you have with the company, whether it's through networking events or social media. A friendly and approachable demeanour can leave a lasting impression.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've successfully managed customer interactions in the past can give you an edge during interviews.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'communication skills', 'positive attitude', and 'teamwork' to demonstrate that you fit the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming environment. Mention specific examples of how you've positively impacted customers in previous roles.
Showcase Your Skills: In your application, emphasise your communication skills and any experience you have in managing tasks in a busy environment. Highlight your ability to learn quickly and adapt to new challenges.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Regus
✨Show Your People Skills
As a Customer Services Executive, your ability to communicate effectively is key. Be prepared to share examples of how you've successfully interacted with customers in the past, showcasing your friendly and approachable nature.
✨Demonstrate a Can-Do Attitude
The role requires a positive and proactive mindset. During the interview, express your enthusiasm for helping others and your willingness to tackle challenges head-on. This will resonate well with the hiring team.
✨Research the Company Culture
Understanding Regus's commitment to customer service and sustainability can give you an edge. Familiarise yourself with their values and be ready to discuss how you align with their mission to create great workspaces.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you've had to manage difficult customers or multitask effectively, and be ready to explain your thought process and outcomes.
