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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service in a thriving workspace.
- Company: Join IWG, a global leader in innovative workspaces with exciting growth opportunities.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic career progression.
- Other info: Be part of a sustainable company committed to reducing carbon emissions.
- Why this job: Make a real impact by creating a world-class experience for customers every day.
- Qualifications: Experience in customer service and team leadership is preferred.
The predicted salary is between 28800 - 48000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre's performance. We'll give you the autonomy and resource to manage your centre as though it's your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
You're reading the right advert if you're looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you'll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you've got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team's collective drive for success means you'll only relax once you've delivered the results you're looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you'll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you'll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we're already four times the scale of our nearest competitor - and we're continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we're uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We know we can only succeed if we give all our people every opportunity to shine. That's why so many of our most senior leaders started their careers in our centres. We're also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral. So don't hesitate. Apply today - and let's work together to help millions of people have a great day at work.
Customer Service Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company inside out! Research IWG and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your experience aligns with the role of Customer Service Manager. Think about specific examples where you've led a team or solved customer issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you've led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Regus
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research IWG's mission and how they prioritise customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Passion
As a Customer Service Manager, passion is key! Be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your enthusiasm for creating a positive experience and how you can inspire your team to do the same.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your resilience and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the centre is currently facing, or how success is measured in the role. This shows your interest and helps you gauge if the company is the right fit for you.