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For Companies At a Glance
- Tasks: Manage daily operations and create a vibrant workspace for customers.
- Company: Join Regus, the world's largest workspace network, promoting better work experiences.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a dynamic team, fostering connections and enhancing customer satisfaction.
- Qualifications: Must be a strong communicator, multitasker, and confident with IT tools.
- Other info: This role offers a chance to grow in a fast-paced, supportive environment.
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Community Manager role at Regus
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Join to apply for the Community Manager role at Regus
Please note, you will be employed by a Regus Franchise Owner.
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About You
We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What We Offer
On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Sales
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Industries
Facilities Services
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Community Manager employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Familiarise yourself with Regus and their workspace offerings. Understanding their products and services will help you engage effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Regus. They can provide valuable insights into the company culture and expectations for a Community Manager, which can give you an edge in your application.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples from your past experiences where you successfully managed multiple responsibilities. This is crucial for the Community Manager role, as it requires juggling various tasks daily.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of scenarios where you turned challenges into opportunities. Be ready to discuss these during any interviews, as they are key to the role's success.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, customer service, and team leadership. Use specific examples that demonstrate your ability to multitask and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Community Manager role at Regus. Mention how your skills align with their needs, particularly your communication skills and ability to create a positive working environment.
Showcase Relevant Skills: Emphasise your proficiency in MS Office and any other IT packages you are familiar with. Highlight your experience in managing operations and motivating teams, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Regus
✨Show Your Communication Skills
As a Community Manager, strong communication is key. Be prepared to demonstrate your ability to engage with customers and team members effectively. Share examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Highlight Your Multitasking Abilities
The role requires juggling multiple tasks simultaneously. During the interview, discuss specific instances where you managed several responsibilities at once, ensuring everything ran smoothly. This will showcase your organisational skills and ability to handle pressure.
✨Demonstrate Problem-Solving Skills
Employers are looking for someone who can take ownership of problems. Prepare to share examples of challenges you've faced in past positions and how you approached solving them. This will illustrate your proactive mindset and adaptability.
✨Familiarise Yourself with Regus
Research Regus and its services before the interview. Understanding their business model and customer base will allow you to tailor your responses and show genuine interest in the company. Mention specific aspects of their operations that resonate with you.
