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For Companies At a Glance
- Tasks: Support customers and manage community needs in a dynamic workspace environment.
- Company: Join IWG, the world's largest workspace network, promoting flexible work solutions globally.
- Benefits: Enjoy competitive pay, generous time off, and a vibrant work culture with no nights or weekends.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to a thriving community.
- Qualifications: Customer service experience preferred; must be 18+ and legally eligible to work.
- Other info: Professional attire required; training and development opportunities available.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Join to apply for the Community Associate role at Regus
Address
4321 W. College Avenue
Suite 200
54914 Appleton
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About You
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic, and able to adapt to fast-changing situations
- Experience and confidence using MS Office and other basic IT equipment
- Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer
On top of a competitive total compensation package, you’ll enjoy:
- Work life balance (no standard nights/weekends)
- Generous paid time off plans (sick and vacation)
- 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
- Competitive 401K Program, with a Company match
- Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
- A quarterly bonus plan program, plus an hourly rate of $17.51
- A bright and inspiring work environment
- Training and development opportunities aligned with great career path opportunities
- A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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Industries
Facilities Services
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Community Associate employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Familiarise yourself with the IWG brand and its values. Understanding their mission to provide flexible workspaces will help you connect with potential customers and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Network within the community by attending local events or joining online forums related to coworking spaces. This will not only enhance your understanding of customer needs but also give you insights into what makes a successful Community Associate.
✨Tip Number 3
Prepare to showcase your customer service skills in real-time scenarios. Think about how you would handle various customer requests and challenges, as this will likely come up in interviews or informal discussions.
✨Tip Number 4
Stay updated on trends in the flexible workspace industry. Being knowledgeable about current developments can help you engage in meaningful conversations with both customers and interviewers, showing that you are proactive and informed.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Associate at Regus. Highlight your ability to manage multiple tasks and provide excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any customer service roles you've held. Emphasise skills like communication, problem-solving, and adaptability, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to build relationships and handle customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Regus
✨Show Your Customer Service Skills
As a Community Associate, you'll be interacting with customers constantly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathise and build relationships.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, discuss situations where you've juggled various responsibilities effectively. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with the Company
Research IWG and its workspace solutions before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the role.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the position. Ask about the team dynamics, upcoming projects, or how success is measured in the Community Associate role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
