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- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join IWG, a global leader in innovative workspaces with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic career growth opportunities.
- Why this job: Make a real impact by creating a world-class experience for customers every day.
- Qualifications: Experience in customer service and team leadership is preferred.
- Other info: Be part of a sustainable company committed to reducing carbon emissions.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Total Compensation including bonus, commission & benefits: Up to ÂŁ40,000
This position sits at the heart of our growing global organisation; you will be responsible for all aspects of your centre's performance. We'll give you the autonomy and resources to manage your centre as though it's your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
What We Can Do For You
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you'll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you've got the right mindset: passion, drive, ownership and resilience.
- Passion: Looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: Your own and your team's collective drive for success means you'll only relax once you've delivered the results you're looking for.
- Resilience: A relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you'll be key to ensuring all our customers only ever receive a truly worldâclass service. And your sense of ownership means you'll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we're already four times the scale of our nearest competitor â and we're continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we're uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We know we can only succeed if we give all our people every opportunity to shine. That's why so many of our most senior leaders started their careers in our centres. We're also proud of reducing commutingârelated carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
So don't hesitate. Apply today â and let's work together to help millions of people have a great day at work.
Customer Service Manager in Bath employer: Regus
Contact Detail:
Regus Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Manager in Bath
â¨Tip Number 1
Get to know the company inside out! Research IWG's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
â¨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs. Think about specific examples where you've led a team or solved customer issues â this will make you stand out.
â¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the IWG family.
We think you need these skills to ace Customer Service Manager in Bath
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you've led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Donât be afraid to show your personality in your application. Weâre looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates during the process.
How to prepare for a job interview at Regus
â¨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you've gone above and beyond for customers. This will show that you understand the importance of customer satisfaction and can translate that into actionable strategies.
â¨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Think about times when you had to think on your feet or adapt quickly to changing circumstances. This will highlight your resilience and ability to manage a centre effectively.
â¨Showcase Your Leadership Style
As a Customer Service Manager, you'll be leading a team. Be ready to talk about your leadership approach and how you motivate your team to achieve targets. Share stories that illustrate your passion for developing others and creating a positive work environment.
â¨Research the Company Culture
Take some time to understand IWG's values and culture. Familiarise yourself with their commitment to sustainability and customer service excellence. This knowledge will help you align your answers with what theyâre looking for and demonstrate that you're genuinely interested in being part of their team.