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For Companies At a Glance
- Tasks: Support customers with their needs while managing daily operations in a vibrant workspace.
- Company: Join IWG, the world's largest workspace network, transforming how people work globally.
- Benefits: Enjoy flexible hours, generous paid time off, and a competitive salary of $17.33 per hour.
- Why this job: Be part of a dynamic team, enhance your skills, and create a thriving community atmosphere.
- Qualifications: Customer service experience preferred; must be 18+ and legally eligible to work.
- Other info: Opportunity for career growth and professional development in a supportive environment.
The predicted salary is between 15000 - 25000 £ per year.
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We have built the world’s largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work-life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate. It’s time for a quick coffee break, relax and enjoy a few minutes to yourself. The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office, no problem you are on it and open a ticket in our service portal. You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself. Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event - then you head back to finish putting up your posters. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs (Ideally 1+ years of customer service experience)
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic, and able to adapt to fast-changing situations
- Experience and confidence using MS Office and other basic IT equipment
- Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you’ll enjoy:
- Generous paid time off plans (sick and vacation)
- 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
- Competitive 401K Program, with a Company match
- Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
- A quarterly bonus plan program, plus an hourly rate of £17.33
- A bright and inspiring work environment
- Training and development opportunities aligned with great career path opportunities
- A professional workplace community (business casual attire required)
Community Associate employer: Regus Management Group, LLC
Contact Detail:
Regus Management Group, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Familiarise yourself with IWG's workspace offerings and community culture. Understanding their unique selling points will help you engage effectively with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills in a busy environment. As a Community Associate, you'll need to juggle various customer requests simultaneously, so consider volunteering or taking on roles that require quick thinking and adaptability.
✨Tip Number 3
Network with current or former employees of IWG. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've successfully resolved issues in the past. This will highlight your problem-solving skills and ability to empathise with customers, which are crucial for this role.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like multitasking, communication, and problem-solving, as these are crucial for the Community Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or solved problems in previous jobs.
Showcase Your IT Skills: Since the role requires confidence in using MS Office and basic IT equipment, include any relevant technical skills or experiences in your application. This could be anything from managing databases to creating presentations.
Highlight Your Adaptability: In your application, provide examples of how you've adapted to fast-changing situations in past roles. This will demonstrate your ability to thrive in the dynamic environment at IWG.
How to prepare for a job interview at Regus Management Group, LLC
✨Show Your Customer Service Skills
As a Community Associate, you'll be interacting with customers constantly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathise and build relationships.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, discuss situations where you've juggled various responsibilities effectively. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with IWG's Services
Research IWG and its offerings before the interview. Understanding their workspace solutions and community initiatives will allow you to speak confidently about how you can contribute to their mission of providing flexible work environments.
✨Prepare Questions for the Interviewer
Engage your interviewer by asking insightful questions about the company culture, team dynamics, and upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
