At a Glance
- Tasks: Support investigations and engage with registered providers to resolve housing issues.
- Company: Join a leading regulator dedicated to improving social housing standards.
- Benefits: Enjoy a 35-hour work week, 33 days leave, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in the housing sector while developing your career.
- Qualifications: Experience in housing or regulatory environments with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Investigation & Enforcement team is the regulator’s dedicated resource leading the resolution of the most serious situations where Registered Providers are failing to meet the outcomes and standards required of being a registered social landlord. It also handles financially stressed situations that occur within the sector, and oversees the interventions and use of enforcement powers to deliver resolution and rescue approaches in line with the delivery of our fundamental objectives.
As a dedicated team, it is able to provide the agile, intensive resourcing that is required in early stages of many cases to focus on getting to the root of the underlying issues, understanding stakeholders’ positions, and ensuring that early actions and interventions focus on stabilising positions while a resolution strategy is identified.
About you
As the Regulatory Support Officer, you will support in the delivery of effective engagement with registered providers, carrying out analysis and engagement to support resolution and recovery plans of registered providers where it has been identified that improvements are needed, and will support in the design of follow‑up interventions and engagement. Your role will include supporting colleagues in considering engagement and casework, including co‑ordination, monitoring and being involved in casework. You will also carry out assessments and reviews of key assurance and evidence for specified casework and will engage with registered providers, developing and managing relationships.
About the role
As the successful candidate, you will have a sound understanding of the regulator’s role and have relevant experience in a housing, governance, risk management or other comparable regulatory environment. You will have strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders, as well as good analytical evaluation skills, with the ability to exercise sound judgement and reach conclusions. You will be able to work across team boundaries in a collaborative and inclusive way and will have strong organisational skills, with the ability to manage competing deadlines.
General Information
We offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme. Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work‑life balance. We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well‑being focused benefits.
This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2026/27, however will remain within the city centre. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.
Benefits and Salary
We offer a competitive salary along with a range of excellent benefits; full information is available on our website. The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.
Interview
Interviews are expected to take place in early July and will be held via Microsoft Teams. We expect this to be a one stage interview process.
Application process
For more information on the role, please see the attached Role Profile. To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement or to answer specific role related questions, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.
Candidates must have valid right to work in the UK, as unfortunately we are unable to provide sponsorship and must also meet the requirements outlined in the Civil Service Nationality Rules.
Commitment to equality and diversity
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment. We are passionate about building a diverse and inclusive workplace, where everyone feels valued and respected and has the opportunity to thrive. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.
Regulatory Support Officer - Investigations and Enforcement in Leeds employer: Regulator of Social Housing
The Regulator for Social Housing (RSH) is an exceptional employer, offering a supportive and inclusive work culture that prioritises work-life balance through flexible and hybrid working arrangements. With a commitment to employee growth, RSH provides access to a range of benefits including generous annual leave, a Civil Service Pension Scheme, and well-being initiatives, making it an ideal place for those seeking meaningful and rewarding careers in the regulatory sector.
Contact Details:
Regulator of Social Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Support Officer - Investigations and Enforcement in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the housing and regulatory sectors on LinkedIn or at local events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for your interview by researching the regulator's role and recent cases. Show us you understand the challenges faced by registered providers and how you can contribute to solutions.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to articulate your thoughts clearly is key. We want to see how you can engage with stakeholders effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining our team.
We think you need these skills to ace Regulatory Support Officer - Investigations and Enforcement in Leeds
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Supporting Statement:When writing your supporting statement, be specific! Highlight your relevant experience and skills that match the role of Regulatory Support Officer. We love seeing how you can contribute to our team, so don’t hold back!
Show Off Your Communication Skills:Since strong verbal and written communication skills are essential for this role, make sure your application reflects that. Keep it clear, concise, and professional. We want to see your ability to engage effectively with stakeholders right from the start!
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at Regulator of Social Housing
✨Know Your Regulatory Stuff
Make sure you brush up on the regulator's role and the key issues facing registered providers. Understanding the current landscape will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed relationships or communicated complex information in previous roles.
✨Demonstrate Analytical Thinking
Be ready to discuss your analytical skills and how you've used them in past experiences. Think of specific instances where your judgement led to successful outcomes, especially in regulatory or compliance contexts.
✨Prepare for Team Dynamics
This role requires collaboration across teams, so think about your experiences working in diverse groups. Be prepared to share how you’ve contributed to team success and navigated challenges in a collaborative environment.
