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- Tasks: Lead a team to deliver exceptional cleaning services and manage client relationships.
- Company: Join an innovative, family-oriented business dedicated to excellent service.
- Benefits: Flexible working hours, development opportunities, and a supportive team environment.
- Why this job: Make a real impact in a diverse workplace focused on growth and sustainability.
- Qualifications: Experience in managing teams and delivering high-quality services.
- Other info: We celebrate diversity and support your ambitions in a caring work culture.
The predicted salary is between 40000 - 50000 £ per year.
Flexibility is essential to meet the needs of the business, which may require you to adjust your usual working hours and days from time to time.
We are seeking an experienced industry professional with a proven history of managing a high-profile managing agent framework portfolio to join our operations team. You will be ultimately responsible for ensuring effective and efficient delivery of services to the portfolio by managing, leading by example, mentoring and training the team, ensuring client retention and the consistent delivery of exceptional standards and reporting performance through KPI’s and presentations, with a strong focus on ESG and Health and Safety.
Your responsibilities will include:
- Ensuring we exceed client expectations in relation to cleaning and associated services.
- Taking responsibility for all aspects of management of your portfolio.
- Building and maintaining client relationships.
- Ensuring the consistent delivery of service while driving growth and service enhancements through the provision of innovative and sustainable solutions.
Regular Cleaning are dedicated to ensuring that all candidates can excel through a transparent recruitment process. Applicants can request reasonable adjustments at any time during the application process. If you require reasonable adjustments in submitting your application, or in any part of the recruitment process, please contact us at careers@regularcleaning.com and we will be happy to discuss and support.
We are an innovative and growing business with core family-based values. Join us to support our team in providing excellent cleaning and associated services to businesses across Central and Greater London. You will be welcomed into a friendly and professional team who are dedicated to giving excellent customer service and supporting each other’s wellbeing. You will have access to a wide range of development opportunities to support you in achieving your full potential at work. If you are looking to join a diverse and caring work environment, we are right for you!
Regular Cleaning are proud to be an equal opportunities employer. With our values at the core of everything we do, our commitment is to nurture a diverse and inclusive culture. We aim to create better places which begins with our people; we celebrate diversity and want to inspire and support you to achieve your ambitions. If you reflect our values and believe in our purpose, we want to hear from you! All employment decisions are based on business needs, job requirements and individual qualifications. We are united by our values and do not tolerate any form of discrimination or harassment and encourage applicants from all backgrounds and of all ages.
Service Delivery Manager employer: Regular Cleaning
Contact Detail:
Regular Cleaning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Regular Cleaning emphasises family-based values and client relationships, be ready to share how your experience aligns with their mission and how you can contribute to their innovative approach.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've mentored teams or driven service enhancements in previous roles. This will demonstrate your ability to lead by example and ensure exceptional service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Regular Cleaning, where we value every candidate's potential.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing high-profile portfolios. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Your Flexibility: Since flexibility is key for this role, share examples of how you've adapted your working hours or approach in the past. This will show us that you’re ready to meet the dynamic needs of our business.
Highlight Team Leadership: We’re looking for someone who can lead by example, so be sure to mention any mentoring or training experiences you’ve had. Let us know how you’ve built strong teams and maintained client relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Regular Cleaning
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the managing agent framework portfolio you'll be responsible for. Familiarise yourself with the key clients, their needs, and how your experience aligns with delivering exceptional service. This will show that you're proactive and ready to hit the ground running.
✨Demonstrate Flexibility
Since flexibility is essential for this role, be prepared to discuss how you've adapted your working hours or approach in previous positions. Share specific examples where your flexibility led to improved service delivery or client satisfaction, highlighting your commitment to meeting business needs.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, leading by example is crucial. Prepare to talk about your mentoring and training experiences. Use concrete examples to illustrate how you've developed team members and fostered a culture of excellence, which aligns with the company's values of support and wellbeing.
✨Focus on ESG and Health & Safety
Given the emphasis on ESG and Health and Safety, come equipped with knowledge about current best practices in these areas. Be ready to discuss how you've implemented sustainable solutions in past roles and how you plan to uphold these standards in your new position.