Junior ServiceNow Administrator

Total remuneration: £43,639-£46,844. Pay Supplement: The base salary for this role is £36,366-£39,037. This job qualifies for Digital, Data and Technology Annual Pay supplement 20% is included in the total remuneration above.

Pension: 28.97% (RoS contribution). Annual leave: 38 days annual holiday, increasing to 42 days with length of service.

Duration: Permanent. Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case-by-case basis. For example, compressed hours, term-time working or part-time working.

Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.

Grade: EO. Department: Enablement. Directorate: Digital Services. Role Reports to: Technical Product Manager. Closing date: 21 June at 11.59pm. Number of vacancies: 1.

Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland.

You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques.

This job is for you if you want…

• Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
• Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
• Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
• Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
• Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
• Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.

The Role

We are seeking to appoint a Junior ServiceNow Administrator to support and enhance our ServiceNow platform, ensuring the smooth delivery of key digital services. This is a great opportunity for someone with experience in digital or business systems to build hands-on skills in ServiceNow, low-code/no-code platforms, digital process automation, and basic JavaScript, with a clear pathway into more advanced platform roles.

On a typical day you will…

• Support the day‑to‑day administration and operation of the ServiceNow platform.
• Assist with routine configuration and administration activities, developing hands‑on experience of ServiceNow functionality under guidance.
• Help investigate and resolve ServiceNow-related incidents, problems and service requests.
• Monitor and manage work items within ServiceNow queues, escalating issues where required.
• Assist with testing activities for system changes, enhancements and upgrades.
• Support the creation and maintenance of documentation, including:
• Knowledge articles
• Configuration notes
• Standard operating procedures
• Create and maintain basic reports and dashboards to support service monitoring.
• Carry out data management and housekeeping tasks, such as data clean‑up and bulk updates.
• Work with developers, service managers and stakeholders to understand how ServiceNow supports business processes.
• Participate in team meetings and Agile ceremonies, including stand‑ups and reviews.
• Actively engage in learning and development to build knowledge of:
• ServiceNow platform capability
• IT service management processes
• Low‑code and no‑code configuration techniques

Key Responsibilities

Essential Criteria – Skills and Attributes for Success

Experience/Technical: We will assess you against the following Experience and Technical skills during the application and assessment process:

• Experience using digital or business systems in a work environment.
• Confidence learning and using new software applications.
• Experience using ServiceNow in any capacity (e.g. end user, super user, service desk, administration or support role).
• Exposure to IT or digital service environments, such as:
• Service desks
• Application support
• System administration
• Experience in low code / no code platforms or digital process automation.
• Experience with basic JavaScript development.

Behaviours

At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment:

• Making Effective Decisions: Ability to follow defined processes accurately and work with attention to detail. Ability to identify issues and escalate appropriately when required.
• Collaborating and Partnering: Clear written and verbal communication skills. Ability to work effectively as part of a technical or digital team.
• Developing Self and Others: Strong willingness to learn new systems, tools and technical concepts. Openness to feedback and commitment to continuous development.
• Delivering at Pace: Ability to manage and prioritise own workload with guidance. Comfortable working with ticket queues and scheduled tasks.

Stage one - Application Process

To apply, click on 'Apply now' and complete the online application form. You will need to submit:

• A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages).
• Responses explaining how you meet the Making Effective Decisions and Collaborating and Partnering behaviours (maximum 300 words per answer in the spaces provided).

Please note: If we receive a high volume of applications, we may complete an initial sift on Technical/Experience criteria and response to the Making Effective Decisions Behaviour response. We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs or responses exceeding 300 words per behaviour will not be considered. We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file.

We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment

If successful at application stage, you will be invited to an in-person interview which will include the following:

• Behaviour based interview
• Pre-prepared presentation technical exercise to be delivered on the day

Campaign Schedule

Close 21 June at 11.59pm. Sift W/C 22 June. Notice to candidates WC 29 June. Interview WC 6 July (please note dates subject to change).

Information on Success Profiles: For further information on success profiles, visit our Success Profiles.

Feedback: Feedback will only be provided if you progress to interview stage.

Reserve List: In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Nationality and immigration status: In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment.

Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here.

Security: Successful candidates must undergo a Level 1 Disclosure check. Individuals working with government assets must complete baseline personnel security standard checks.

Equality, diversity and inclusion: As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. We’re not as diverse as we’d like yet, and we’re working on it. We especially welcome applications from underrepresented groups – people who are disabled, minoritised ethnic groups, and younger people (16-24 years of age).

As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels.

If you require any adjustments to our recruitment process, please let us know via talent@ros.gov.uk.

DDaT supplement: This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement. The DDaT allowance is applied to the role and not you as an individual. Therefore, in future, if you move to a role that does not attract this allowance, the allowance would be withdrawn. Similarly, if you move to a different role which attracts a DDaT allowance, the amount of that allowance would be driven by that role's Job Family alignment to the DDaT Pay Framework. The allowance is based on market benchmarking data and will be reviewed biennially. Following such review, the allowance may be increased, decreased or withdrawn where salary benchmarking data indicates this is appropriate.

Further information: For further information relating to RoS, including additional details on pay & benefits, the Civil Service Code, complaints process, and use of AI in the application/recruitment process, please view our additional information page online. If you have any questions, please contact talent@ros.gov.uk.