At a Glance
- Tasks: Support and enhance the ServiceNow platform while gaining hands-on experience.
- Company: Join Registers of Scotland, a leader in land and property registration.
- Benefits: Enjoy 38 days holiday, flexible working, and a generous pension scheme.
- Other info: Flexible hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact in public service with cutting-edge technology.
- Qualifications: No prior experience needed; just a passion for learning and tech.
The predicted salary is between 36366 - 39037 £ per year.
Pay Supplement: The base salary for this role is £36,366-£39,037. This job qualifies for Digital, Data and Technology Annual Pay supplement 20% is included in the total remuneration above.
Pension: 28.97% (RoS contribution)
Annual leave: 38 days annual holiday, increasing to 42 days with length of service.
Duration: Permanent
Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case‑by‑case basis. For example, compressed hours, term‑time working or part‑time working.
Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.
Closing date: 21 June at 11.59pm
Number of vacancies: 1
Registers of Scotland (RoS) Join an award‑winning organisation recognised for its technology and innovation. RoS is a world‑leading pioneer in land and property registration. We work to create data‑led, digital solutions for the people of Scotland. Our full‑stack teams design, architect, and build all our registration products in‑house.
The Role We are seeking to appoint a Junior ServiceNow Administrator to support and enhance our ServiceNow platform, ensuring the smooth delivery of key digital services.
On a typical day you will… With support and supervision from senior team members, the post holder will:
- Support the day‑to‑day administration and operation of the ServiceNow platform
- Assist with routine configuration and administration activities, developing hands‑on experience of ServiceNow functionality under guidance
- Help investigate and resolve ServiceNow‑related incidents, problems and service requests
- Monitor and manage work items within ServiceNow queues, escalating issues where required
- Assist with testing activities for system changes, enhancements and upgrades
- Support the creation and maintenance of documentation, including:
- Knowledge articles
- Configuration notes
- Standard operating procedures
- Create and maintain basic reports and dashboards to support service monitoring
- Carry out data management and housekeeping tasks, such as data clean‑up and bulk updates
- Work with developers, service managers and stakeholders to understand how ServiceNow supports business processes
- Participate in team meetings and Agile ceremonies, including stand‑ups and reviews
- Actively engage in learning and development to build knowledge of:
- ServiceNow platform capability
- Low‑code and no‑code configuration techniques
This job is for you if you want…
- Work with purpose: we strive to provide the best public service and set the bar for land and property registration worldwide.
- Flexible and hybrid working: work when and where it’s best for you and your stakeholders, depending on the role and team requirements.
- Benefits: enjoy pay progression, pension contributions of up to 29%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
- Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
- Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
- Positive work culture: RoS is an agile, digital organisation using leading‑edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.
Junior ServiceNow Administrator in Glasgow employer: Registers of Scotland
Registers of Scotland (RoS) is an award-winning organisation that prioritises technology and innovation, making it an excellent employer for those seeking meaningful work in a supportive environment. With a strong commitment to employee development, flexible working arrangements, and a positive work culture, RoS offers generous benefits including up to 42 days of annual leave and substantial pension contributions. Join us in shaping the future of land and property registration in Scotland while enjoying a collaborative and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Junior ServiceNow Administrator in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Registers of Scotland values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Registers of Scotland might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Registers of Scotland!
✨Direct Apply to Registers of Scotland
Let's not forget to apply directly through the Registers of Scotland website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior ServiceNow Administrator in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Registers of Scotland.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Registers of Scotland. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Registers of Scotland
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
