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- Tasks: Support Employee Relations team with HR cases and policy updates.
- Company: Join Registers of Scotland, a leader in land and property registration.
- Benefits: Enjoy 38 days holiday, flexible working, and a generous pension scheme.
- Other info: Dynamic hybrid work environment with opportunities for professional growth.
- Why this job: Make a real impact while working for the people of Scotland.
- Qualifications: CIPD qualified or studying, with experience in Employee Relations.
The predicted salary is between 36360 - 39037 £ per year.
Put your career on the map.
Grade: EO
Salary: £36,360.00-£39,037.00
Pension: 28.97% of salary (RoS contribution)
Annual leave: 38 days annual holiday, increasing to 42 days with length of service.
Duration: 12 months fixed term contract. This may be extended subject to business needs.
Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns; compressed hours, term time working or part time working on a case-by-case basis, depending on the role and departmental requirements.
Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit one of these locations as per the requirements of the role.
Department: People and Change Directorate: People and Operational Services
Role Reports to: Employee Relations Manager
Closing Date: Wednesday 20 May, 23:59
Number of vacancies: One
About Registers of Scotland (RoS): Registers of Scotland is a world-leading pioneer in land and property registration. We hold the answer to the question, "Who owns Scotland?" We're a modern, digital organisation and our success relies on building a diverse team of dedicated, skilled and motivated people.
The role: This role will sit as part of the Employee Relations (ER) team within the wider People and Change function. The ER Support Officer will support the ER advisors with all of the below activities:
- Coaching, supporting, and guiding our leaders and people managers across the organisation, to translate our people policies and procedures into practice.
- Variety of ER casework and people issues.
- Advising on and enabling resolution through a fair and consistent process in line with policy and wider employment law.
- Communicating clearly and concisely to a wide range of stakeholders, respecting diversity at all times, whilst taking personal responsibility for your experience of our service.
- Keeping up to date with employment law changes and understand how this applies to specific cases.
We are seeking a confident communicator with strong administration skills and experience managing sensitive work, including the judgement to ask for help, escalate issues, or act independently. In this role, you will demonstrate strong attention to detail and a diligent, pragmatic approach to supporting policy reviews and progressing casework management.
On a typical day you will…
- Provide day‑to‑day support to the ER team with HR cases.
- Produce and review HR data and statistics on a regular basis to inform progress and drive improvement.
- Monitor HR policy renewal dates and work in partnership with the ER Advisor to update policies in line with legal requirements and developments.
- Promote policies and practices that drive improvements in equity, diversity and inclusion across RoS.
- Support ER Advisors and RoS Managers with HR cases by taking notes and issuing correspondence linked to ER casework.
- Monitor the ER mailbox and act as a first point of contact for enquiries from a range of stakeholders, including managers, employees and third‑party suppliers.
This job is for you if you want…
- Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
- Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.
Essential Criteria – Skills and Attributes for Success: We will assess you against the following Technical skills and Experience during the application and assessment process:
- Technical: CIPD qualified or actively studying towards with demonstrable progress.
- Experience: Demonstrated experience in an Employee Relations context, including handling ER queries involving case management for attendance, disciplinary actions, grievances and performance issues.
- Experience handling sensitive or confidential queries.
- Strong written and verbal communication skills.
- Experience working with data to inform decision-making.
Behaviours: At application and assessment stage, you will be scored against all Behaviours:
- Changing & Improving: Identifies and suggests improvements to ER processes. Adjusts working practices effectively when procedures or priorities change. Uses feedback to improve accuracy or efficiency of administrative outputs.
- Making Effective Decisions: Demonstrates accountability and willingness to take decisions at own grade. Examines complex information and obtains further information to make accurate, evidence-based decisions. Handles sensitive data to effectively reinforce policy and procedure adherence within the management group.
- Working Together: Works constructively with colleagues and stakeholders to progress tasks. Proactively seeks information, resources and support from others outside own immediate team in order to help achieve results. Demonstrates respect and awareness of others’ needs in day‑to‑day interactions.
- Managing a Quality Service: Provides exceptional customer service in response to queries ensuring managers are equipped to act. Encourages compliance with current policies and procedures, making sure they are available and updated. Notifies the ER Advisor when it's time to review a policy to maintain RoS compliance to regulations. Delivers ER administrative tasks to agreed deadlines despite competing priorities.
Stage one - Application Process: To apply, click on 'Apply now' and complete the online application form.
You will need to submit:
- A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages).
- A Statement of suitability (500-750 words maximum) detailing how you meet the behaviours for the role. Please use the STAR method (Situation, Task, Action, Result) in your examples.
- Your CV and Supporting statement should be submitted as a single MS Word file.
Please note: If we receive a high volume of applications, we may complete an initial sift on the essential experience criteria. We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs will not be scored or statements over 750 words will not be considered. We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.
Stage two – assessment: If successful at application stage, you will be invited to an in-person interview which will include the following:
- Behaviour based interview
- A scenario based technical exercise
- Behaviour based interview questions will be given to candidates 15 minutes before the start of the interview to allow candidates to prepare in advance. You will be able to take short notes with you into the interview from your preparation.
Information on Success Profiles: For further information on success profiles, visit our Success Profiles.
Recruitment timeline:
- Closing date: Wednesday 20 May 23:59
- Application sift: 21-26 May
- Invites to assessment: 27-29 May
- Interviews: Week commencing 8 June (Please note, dates may be subject to change)
Feedback: Feedback will only be provided if you progress to interview stage.
Reserve List: In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.
Nationality and immigration status: In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment.
Security: Successful candidates must undergo a Basic Level 1 Disclosure check. Individuals working with government assets must complete baseline personnel security standard checks.
Diversity and inclusion: As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. We’re not as diverse as we’d like yet, and we’re working on it. We especially welcome applications from underrepresented groups – people who are disabled, minoritised ethnic groups, and younger people (16-24 years of age).
To learn more please see our EDI strategy.
As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels.
If you require any adjustments to our recruitment process, please let us know via talent@ros.gov.uk.
Please see this page for more information on adjustments.
Reasonable adjustments: We want everyone to have the chance to perform at their best. If you need any adjustments (for example, extra time, a hearing loop, materials in large font) in any part of our recruitment process, please get in touch via talent@ros.gov.uk. We will discuss adjustments individually with any candidates who request these.
Find out more about reasonable adjustments on this page.
Further information: For further information relating to RoS, including:
- Additional details on pay & benefits
- The Civil Service Code
- Complaints process
- Use of AI in the application/recruitment process
Please view our additional information page online.
If you have any questions, please contact talent@ros.gov.uk.
Employee Relations Support Officer employer: Registers of Scotland
Contact Detail:
Registers of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Registers of Scotland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Employee Relations. Use the STAR method to structure your answers, showcasing your experience in handling sensitive cases and your communication skills.
✨Tip Number 3
Show off your passion for diversity and inclusion! Be ready to discuss how you can contribute to RoS's commitment to these values during your interview. It’s a big deal for them, so make sure it’s part of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date and follow up if you haven’t heard back after the interviews.
We think you need these skills to ace Employee Relations Support Officer
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience and skills that match the Employee Relations context. Keep it concise and ensure it’s no more than four pages.
Nail the Statement of Suitability: This is your chance to shine! Use the STAR method to structure your examples. Clearly outline situations where you've demonstrated the behaviours we're looking for, and keep it within the 500-750 word limit.
Follow the Application Instructions: Make sure you submit your CV and statement as a single MS Word file. We love organisation, so stick to the guidelines to avoid any hiccups in your application process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way to ensure your application gets to us without any fuss. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Registers of Scotland
✨Know Your Stuff
Make sure you brush up on employment law and the specific policies of the organisation. Being able to discuss how these apply to real-life scenarios will show that you're not just familiar with the theory but can also translate it into practice.
✨STAR Method is Your Best Friend
When preparing for your interview, use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly articulate your experiences and demonstrate how you've handled ER cases in the past.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common behavioural questions and get comfortable discussing your experiences. The more you practice, the more confident you'll feel during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the organisation. You might want to ask about the team dynamics or how they measure success in the Employee Relations department.