Content Designer

Total Remuneration: starting from £47,590-£54,482. Pay Supplement: The base salary for this role is £41,026-£46,968. This job qualifies for Digital, Data and Technology Annual Pay supplement 16% which is included in the total remuneration above.

Pension: 28.97% (RoS contribution). Annual Leave: 38 days annual holiday, increasing to 42 days with length of service.

Duration: Permanent. Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns.

Location: Hybrid working. Offices in Glasgow and Edinburgh. We envision that many of the team, community activities and co-design sessions will take place at our Edinburgh or Glasgow offices, for at least a part of each week.

Grade: HEO. Closing date: 31 May at 11.59pm.

Join an award-winning organisation recognised for its technology and innovation. RoS is a world-leading pioneer in land and property registration. We work to create data-led, digital solutions for the people of Scotland. Our full-stack teams design, architect, and build all our registration products in-house.

This job is for you if you want…

• Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
• Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.

Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.

Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.

Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.

Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.

The Role: As a Content Designer at RoS, you will play a key role in making information clear, accessible, and user-focused, helping people achieve their goals while supporting the delivery of policy intentions. You will work across both digital and offline channels, taking ownership of content throughout its entire lifecycle - from discovery, audits, and research to drafting, testing, and review. In this role, you will create or revise transactions, products, and single pieces of content, ensuring they are aligned with user needs and organisational objectives.

You will use evidence, data, and user insights to make informed content decisions and tailor communications for both public and professional audiences. Your work will involve managing competing user needs, guiding stakeholders through content sign-off processes, and applying technical knowledge of content management systems, components, and basic HTML. Working autonomously as a self-starter, you will manage projects independently while collaborating across teams to influence stakeholders and ensure content meets the highest standards.

This role is ideal for someone experienced in writing online content, familiar with Agile ways of working, and passionate about delivering content that improves the end-to-end user journey. You will have the opportunity to make a tangible impact by shaping how people interact with RoS services, helping to create content that is understandable, effective, and user-centred.

On a typical day you will…

• Support the delivery of RoS mandatory publications on ros.gov.uk, working closely with stakeholders.
• Manage the content design inbox, answering ad hoc content design enquiries and actioning those requests.
• Handle content design requests for statutory reports, internal resources and website to reflect process changes.
• Design content to support new service offerings.
• Design accessible communications in collaboration with stakeholders.
• Run co-design sessions with stakeholders on standalone pieces of content.
• Upload new guidance to the Knowledge Base, ensuring it meets best practice.
• Understand the needs and requirements of the RoS audience.
• Respond to changing requirements using an Agile delivery methodology.
• Use evidence, data and research to make content decisions.
• Use the style guides and content patterns.

Support with:

• Team planning and prioritisation activities.
• Running Content Community of Practice (CoP) sessions.
• Developing new Content CoP sessions.
• The yearly content audit and subsequent amends.
• Developing the UCD intranet to deliver value for RoS.

Key Responsibilities Essential Criteria – Skills and Attributes for Success Experience/Technical: We will assess you against the following Experience and Technical skills during the application and assessment process:

• Experience of working with content management systems (CMS).
• Technical knowledge of Components / Basic HTML.
• Managing Stakeholders and Managing Content Sign off processes and policies.
• Managing competing User Needs.
• Managing entire Content Life Cycle (Discovery/ Content Audits).
• Familiarity with Scottish Governments Digital First Service Standard (formerly D1) or Government Digital Services Standards.

Behaviours: We will assess you against the following bolded behaviours at assessment stage:

• Managing a Quality Service: Experience of writing, editing and delivering fit for purpose, user focused online content.
• Working Together: Ability to work collaboratively to achieve shared goals in multi-disciplinary or cross-functional teams.
• Changing and Improving: Understand the range of different users who might access content and services, and identify their needs based on evidence.
• Developing self and others: Demonstratable experience of building accessible online experiences in line with WCAG standards.

Stage one - Application Process: To apply, click on 'Apply now' and complete the online application form. You will need to submit: A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). Responses explaining how you meet the required behaviours Managing a Quality service and Working Together aspects of the role (maximum 300 words per answer in the spaces provided).

Please note: If we receive a high volume of applications, we may complete an initial sift on Technical/Experience criteria and answer to the Managing a Quality Service behaviour. We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs or responses exceeding 300 words per behaviour will not be considered.

We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment: If successful at application stage, you will be invited to an in-person interview in our Edinburgh office which will include the following: Behaviour based interview assessing all advertised behaviours and technical criteria. Case Study applied exercise (completed on the day).

For further information on the competencies, visit our Success Profiles Recruitment timeline. Closing date: 31 May. Application sift: Week commencing 1 June. Invites to assessment: Week commencing 8 June. Interviews: 16-18 June (Dates subject to change).

Feedback will only be provided if you progress to interview stage.

Reserve List: In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Nationality and immigration status: In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment.

Security: Successful candidates must undergo a Basic Disclosure Scotland check. Individuals working with government assets must complete baseline personnel security standard checks.

Equality, diversity and inclusion: As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used.

DDaT supplement: This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement. This is a tool which RoS uses to benchmark our salaries against current market rates. A review of the benchmark is undertaken every two years; this means that the supplement may go up or down depending on market activity. Advance notice will be given of any changes.

Further information: For further information relating to RoS, including additional details on pay & benefits, the Civil Service Code, complaints process, and use of AI in the application/recruitment process, please view our additional information page online. If you have any questions, please contact talent@ros.gov.uk.