At a Glance
- Tasks: Provide exceptional customer service and assist with banking transactions.
- Company: Regions Bank, committed to improving financial wellness.
- Benefits: Paid vacation, 401(k) match, medical benefits, and flexible spending accounts.
- Other info: Dynamic work environment with potential for incentives based on performance.
- Why this job: Kickstart your career in banking with growth opportunities and a supportive team.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 41581 - 49224 £ per year.
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end-to-end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
Primary Responsibilities
- Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
- Develop relationships with customers, remaining well-informed about the customer’s relationship with the bank.
- Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
- Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
- Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
- Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying and reporting operational risks.
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
- May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
- High School Diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, on the phone, and through electronic channels.
- Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
- Ability to walk and stand for extended periods of time.
- Ability to lift up to twenty (20) pounds.
Preferences
- One (1) year of banking, cash-handling, and/or customer service experience.
Skills and Competencies
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
- Bilingual candidate preferred, English & Spanish.
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. Job Range Target: Minimum: $41,581.16 USD Median: $49,224.00 USD.
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
- Paid Vacation/Sick Time
- 401(k) with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Location Details
West Boca Raton Location Boca Raton, Florida
Equal Opportunity Employer/including Disabled/Veterans
Relationship Banker I (West Boca Raton Branch) in Birmingham employer: Regions Bank
At Regions, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. As a Relationship Banker I at our West Boca Raton Branch, you will not only enjoy competitive benefits such as paid vacation, medical coverage, and a 401(k) with company match, but also the opportunity to build meaningful relationships with customers while advancing your career in the banking sector. Our culture encourages collaboration and innovation, making it an excellent place for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Banker I (West Boca Raton Branch) in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Regions and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating meaningful connections with customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent Regions well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Relationship Banker I (West Boca Raton Branch) in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or banking. We want to see how you've created meaningful connections with customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Take a moment to customise your application for the Relationship Banker I role. We love seeing candidates who understand our mission and values, so mention how your background aligns with what we do at Regions.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us get a quick sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Regions Bank
✨Know Your Customer Service Basics
Brush up on your customer service skills, as this role is all about creating meaningful connections. Be ready to share examples of how you've handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with Banking Products
Make sure you understand the basic banking products and services that Regions offers. This will help you answer questions confidently and show that you're proactive about learning.
✨Practice Your Communication Skills
Since you'll be communicating with customers both in person and over the phone, practice clear and friendly communication. Role-play common scenarios with a friend to get comfortable.
✨Show Enthusiasm for Growth
Regions values candidates who are eager to grow and develop. Be prepared to discuss your career aspirations and how this role fits into your long-term goals. Show them you're in it for the journey!
