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For Companies At a Glance
- Tasks: Guide customers through their journey, ensuring they achieve value from our platform.
- Company: Join Regiondo, a leader in reshaping the tours and activities industry.
- Benefits: Enjoy autonomy, growth opportunities, and a collaborative team culture.
- Why this job: Make a real impact by helping businesses thrive and creating unforgettable experiences.
- Qualifications: Fluency in English and Italian or Spanish; strong relationship-building skills.
- Other info: Be part of a global team dedicated to innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Regiondo, we’re builders, doers, and difference‑makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection—and that spirit fuels how we show up every day. Our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
About the Role
As a key partner to our customers, mainly in the Italian and UK markets, you’ll guide them through their entire journey with Regiondo — ensuring they achieve real, measurable value from our platform. You’ll build strong relationships with champions and decision‑makers, deeply understand their goals, and help them get the most out of our product.
What you will do
- Own strategic customer relationships and act as their trusted advisor throughout their lifecycle.
- Develop tailored Success Plans that translate customer goals into clear actions, milestones, and successful outcomes.
- Drive product adoption by monitoring usage trends, highlighting underused features, and coaching customers on best practices.
- Lead impactful check‑ins and QBRs, ensuring alignment, engagement, and continuous value delivery.
- Support retention and growth, reinforcing the ROI of Regiondo and collaborating with Sales to uncover expansion opportunities.
- Proactively manage risks, identifying blockers early and helping customers stay on track toward their business objectives.
- Champion the customer internally, sharing insights with Product, Marketing, Support, Onboarding, and Sales to improve the experience for all operators.
- Fuel customer advocacy by nurturing promoters and identifying great stories for case studies, referrals, and testimonials.
What we are looking for
We’re looking for a customer‑obsessed, strategic thinker who loves turning relationships into long‑term success stories. You’ll thrive in this role if you enjoy diving into customer goals, translating complexity into clarity, and guiding operators toward measurable impact.
- Customer relationship excellence — You know how to build trust, manage expectations, and confidently engage with everyone from day‑to‑day users to executive stakeholders.
- A strategic mindset — You instinctively connect product capabilities to real business outcomes and tailor your approach to each customer’s stage of maturity.
- Commercial awareness without the hard sell — You can spot growth opportunities, support renewals, and read account health signals while keeping the customer’s success at the centre.
- Strong product and industry fluency — You’re comfortable navigating complex workflows, learning new features quickly, and staying on top of market trends that affect your customers.
- Clear, influential communication — Whether in writing, on calls, or in executive presentations, you communicate with confidence, empathy, and impact — even in challenging situations.
- A collaborative, low‑ego approach — You work seamlessly with Onboarding, Support, Product, and Sales to deliver a unified customer experience, and you’re not shy about sharing insights that help us improve.
- Languages — Fluency in English is essential; fluency or native level in Italian or Spanish is also required.
Preferred
- Proficiency in a third language (French, German, or others) is a strong plus.
- Experience with UK & Irish clients or past living experience in these countries.
- Familiarity with CRM tools like Salesforce or Hubspot.
Bonus Points For
- Past experience in the SAAS & Leisure or tourism industry.
- Past experience with booking system software.
When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.
Here’s what you can expect
- High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end‑to‑end, and make decisions that move the business forward in meaningful ways.
- Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
- One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
- Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem‑solver.
- Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long‑term impact over quick fixes.
You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. Together, let’s shape the future of the tourism industry.
Customer Success Manager (m/f/d) – UK & Spain/Italy Markets employer: Regiondo GmbH
Contact Detail:
Regiondo GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d) – UK & Spain/Italy Markets
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your responses and show that you’re genuinely interested in making a difference at Regiondo.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly and confidently is key. Remember, you want to showcase your ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to reshaping the tourism industry.
We think you need these skills to ace Customer Success Manager (m/f/d) – UK & Spain/Italy Markets
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the industry shine through. We want to see how your passion aligns with our mission to reshape the tours and activities sector!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager position. Highlight your relevant experience and skills that match the job description—this helps us see why you’re the perfect fit!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible and avoid jargon—this makes it easier for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and gives you a chance to showcase your interest in joining our amazing team.
How to prepare for a job interview at Regiondo GmbH
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and strategies. Understand how to build relationships and drive product adoption, as these are key aspects of the role. Be ready to discuss how you would tailor success plans for different customers.
✨Showcase Your Communication Skills
Since clear and influential communication is crucial, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with various stakeholders in the past, especially in challenging situations. This will demonstrate your ability to engage confidently with customers.
✨Demonstrate Strategic Thinking
Think about how you can connect product capabilities to real business outcomes. During the interview, share specific examples of how you've identified growth opportunities or managed risks in previous roles. This will show that you have a strategic mindset and can think critically about customer needs.
✨Research the Company and Industry
Familiarise yourself with Regiondo and its position in the tours and activities industry. Understand their technology and how it benefits customers. Being knowledgeable about the company and market trends will help you stand out and show your genuine interest in the role.