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- Tasks: Handle driver complaints and manage delivery routes efficiently.
- Company: Join a leading recruitment agency with a focus on transport and logistics.
- Benefits: Competitive pay, full-time hours, and potential for permanent position.
- Why this job: Be the vital link between drivers and management, making a real difference.
- Qualifications: Strong communication skills and basic IT proficiency required.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
Job Title: Complaints & Route Coordinator (Transport Support)
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Northampton
Pay: – £ 13 – £ 20 – Based on experience
Department: Transport / Logistics
Reports to: Transport Manager / Operations Supervisor
Type: Full-Time Temporary – Permanent , Monday – Friday
Salary: £ 13 – £ 20 – based on Experience
Key Responsibilities:
Handling Driver Complaints:
Listen to and log complaints from drivers (e.g. delays, equipment problems, issues with routes or schedules).
Find quick and fair solutions or pass them to the right person when needed.
Keep clear records of all complaints and how they were resolved.
Route Support:
Help monitor and manage daily delivery routes.
Make changes to routes if there are delays, traffic, or other issues.
Keep drivers informed about any updates or changes to their routes.
Communication:
Act as the link between drivers, planners, and managers.
Make sure everyone has the right information at the right time.
Work with the warehouse or office team to solve problems as they happen.
General Admin Duties:
Help with daily transport paperwork and systems.
Update records, schedules, or tracking systems as needed.
Support the team with any other transport-related tasks.
Skills Required:
Good communication skills – confident speaking with drivers and the team.
Able to stay calm and professional under pressure.
Good problem-solving and decision-making skills.
Basic IT skills – able to use email, spreadsheets, and transport systems.
Organised and able to manage several tasks at once.
Next Steps:
Apply to this Complaints & Route Coordinator through this advert. For more information, please contact our industrial team on (phone number removed).
If successful, you will need to complete a digital registration with our agency. Please note that if you haven’t been contacted within 7 days of your application, assume you have not been successful at this time. However, your details will be retained for suitable future roles.
About Regional Recruitment Services:
This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency established in 2008. We specialize in permanent, temporary, and contract jobs across Commercial, Construction, Industrial, and Engineering sectors. Visit our website at to explore more job opportunities across the UK
Complaints & Route Coordinator (Transport Support) employer: Regional Recruitment Services
Contact Detail:
Regional Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Route Coordinator (Transport Support)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to find out if it's the right fit for you.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it keeps everything organised on our end, making it easier for us to help you land that job.
We think you need these skills to ace Complaints & Route Coordinator (Transport Support)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints & Route Coordinator role. Highlight your relevant experience in handling complaints and managing routes, as this will show us you’re a perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication with drivers and the team, let us see your strong communication skills shine through in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Professional and Calm: We want to know how you handle pressure! Share examples in your application that showcase your problem-solving abilities and how you stay calm in challenging situations. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the quickest way for us to receive your application and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Regional Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints & Route Coordinator. Familiarise yourself with handling driver complaints, managing delivery routes, and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved complaints or managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to stay calm in challenging situations.
✨Brush Up on Your IT Skills
Since basic IT skills are required for this role, ensure you're comfortable using email, spreadsheets, and any transport systems mentioned in the job description. If you have experience with similar software, be ready to discuss it during the interview to highlight your technical proficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
