Regional Construction Group (RCG) is recruiting an organised, proactive Account Manager to join our office team in Stockport. You will be a key point of contact for clients and our site operatives, overseeing property maintenance jobs from the initial instruction through to completion.
This is an office-based role, ideal for someone who enjoys coordinating people, keeping accurate records and making sure clients receive clear, timely updates. You will manage the day-to-day progress of jobs, keeping work moving and making sure actions are followed through.
Permanent, full-time: 40 hours per week, Monday to Friday.
Location: Our Stockport office.
Key responsibilities:
- Receive new job instructions, maintenance enquiries and work orders by telephone, email and client systems.
- Enter jobs accurately onto our system, recording the scope, site details, access information, priorities and client requirements.
- Clarify missing information and make sure operatives have the details needed before attending.
- Coordinate with our workers, subcontractors and the office team to arrange attendance and keep jobs progressing.
- Monitor each job from instruction to completion, tracking appointments, materials, quotations, approvals and outstanding actions.
- Keep clients informed of attendance arrangements, progress, delays and the next steps.
- Speak with operatives to obtain updates, job sheets, photographs and details of further work required.
- Follow up outstanding quotations, access arrangements and client approvals.
- Maintain clear, up-to-date records on our job management system and relevant client portals.
- Respond professionally to client queries and raise urgent issues or concerns with the appropriate manager.
- Check completion information is received and ensure the job record is ready for invoicing.
- Build positive working relationships with clients and colleagues through reliable communication and attention to detail.
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