At a Glance
- Tasks: Lead the Edinburgh service desk, tackling complex IT issues and driving automation.
- Company: A dynamic UK-wide professional services firm with a focus on innovation.
- Benefits: 26 days holiday, private medical insurance, flexible working, and professional development support.
- Other info: Enjoy a hybrid work model and excellent career growth opportunities.
- Why this job: Make a real impact by solving challenging IT problems and enhancing user experiences.
- Qualifications: 2-3 years in senior IT support, with expertise in Microsoft Intune and Entra ID.
The predicted salary is between 54000 - 66000 £ per year.
Working pattern: Hybrid. x3 days a week.
A UK-wide professional services firm is hiring a Senior IT Support Engineer to sit at the top of its Edinburgh service desk.
Everything that first line and self-service cannot close comes to you.
The firm is pushing hard on automation, which changes the shape of the job rather than shrinking it: the tickets that still reach a person are the ones with something genuinely wrong underneath them, and the work is as much about stopping them recurring as closing them.
What you would be running
- The complex end of the queue, and the diagnostic work that goes with it rather than a faster route to closing.
- Escalations from the wider desk, including the technical decision and the coaching that follows it.
- Device build and deployment through Intune and Autopilot, from packaging through to what a new starter actually receives.
- Identity and access work in Entra ID, covering joiners, movers and leavers and the permissions that follow them around.
- Root cause work inside a cross-functional problem management team, turning repeat incidents into fixes.
What they need from you
- Two to three years in a senior support, second line or endpoint role where escalations stopped with you rather than moved through you.
- Microsoft Intune at configuration level: Win32 and MSI application packaging and deployment, configuration and compliance policies, device enrolment, update rings.
- Windows Autopilot end to end, including enrolment and deployment profiles, OOBE, and the provisioning behind a machine arriving ready to use.
- Microsoft Entra ID: device join and registration, account provisioning and de-provisioning, groups, roles, access and permissions management, and conditional access and MFA where you have worked with them.
- Microsoft 365 administration across Exchange Online, Teams, Share Point and One Drive, including licensing, mailbox problems and the admin centres you would fix them in.
- Windows 10 and 11 on the desktop, plus what sits underneath it: event logs, profile and performance issues, driver and update failures.
- Service desk tooling beyond raising tickets, meaning workflow configuration, service catalogue and a CMDB you have kept accurate rather than inherited.
- Scripting for automation, most likely Power Shell, because a real part of this role is removing repeat work rather than absorbing it.
- Communication that holds up with users who are frustrated and not technical, which describes most of the people who reach you.
Useful but not essential: a degree in IT or computer science, Comp TIA A+ or Network+, Microsoft certifications such as MD-102, MS-900 or AZ-104, Power Automate, Defender for Endpoint, and practical use of generative AI tooling to speed up your own diagnosis and learning.
What you get back: 26 days holiday pro-rata plus bank holidays with most of it takeable flexibly, buy and sell holiday, private medical insurance, critical illness and dental cover, discounted gym membership, eye care vouchers, cycle to work, digital GP, professional study support, and no out of hours.
Major outages sit with a separate on-call infrastructure team.
Please note, our customer is unable to sponsor at this time.
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IT Support Engineer employer: Reggie & Cole
Join a forward-thinking professional services firm in Edinburgh, where innovation meets employee well-being. As an IT Support Engineer, you'll benefit from a hybrid working model, generous holiday allowances, and comprehensive health coverage, all while contributing to a culture that prioritises automation and continuous improvement. With ample opportunities for professional development and a supportive environment, this role is perfect for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reggie & Cole values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reggie & Cole might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reggie & Cole!
✨Direct Apply to Reggie & Cole
Let's not forget to apply directly through the Reggie & Cole website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reggie & Cole.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reggie & Cole. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reggie & Cole
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
