Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex application issues.
- Company: Join a forward-thinking SaaS company with a people-first culture.
- Benefits: Competitive salary, flexible hybrid working, and a supportive environment.
- Why this job: Make a real impact on service quality while solving exciting technical challenges.
- Qualifications: Experience in application support and knowledge of MS SQL databases.
- Other info: Great opportunity for career growth in a dynamic SaaS environment.
The predicted salary is between 30000 - 35000 £ per year.
Join a forward-thinking SaaS company who are looking to add more talent to their application support squad, shaping the future of their space where their intelligent, cloud-based platform powers the delivery experiences behind some of the UK’s fastest-growing brands.
The Role
As an Application Support Engineer, you’ll play a critical role in delivering an outstanding customer experience by ensuring the stability, performance, and reliability of business-critical software applications. Acting as a technical escalation point, you will support clients, troubleshoot complex issues, and work closely with development, service delivery, and customer operations teams to ensure seamless application performance in a fast-paced SaaS environment.
Key Responsibilities
- Deliver prompt and effective technical support to customers via phone, email, and ticketing systems
- Investigate, diagnose, and resolve application issues, identifying root causes to minimise downtime
- Maintain a strong understanding of application functionality, architecture, and integration points
- Communicate technical issues and solutions clearly to both technical and non-technical stakeholders
- Escalate and prioritise bugs, incidents, and enhancement requests in collaboration with development teams
- Run SQL queries to investigate issues and support data-driven decision making
- Provide guidance and training to customers to help them maximise value from the software
Skills & Experience
- Proven experience in an Application Support or Technical Support role
- Working knowledge of MS SQL databases and ability to run investigative queries
- Familiarity with incident management tools, ticketing systems, and SLA-driven environments
- Excellent analytical and problem-solving skills with strong attention to detail
- Knowledge of IT security principles and best practices
- ITIL certification or working knowledge (desirable)
What’s on Offer
They can offer a competitive salary of £35,000, flexible hybrid working, and a supportive, people-first culture within a long-established and award-winning software organisation.
Why Apply?
If you’re an Application Support Engineer who enjoys solving complex technical problems, working closely with customers, and making a real impact on service quality, this is an excellent opportunity to join a growing SaaS business that truly values its people.
Please note: sponsorship is not available currently.
Application Support Engineer Egham / Hybrid £30,000 to £35,000 employer: Reggie & Cole
Contact Detail:
Reggie & Cole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer Egham / Hybrid £30,000 to £35,000
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We can’t stress enough how personal connections can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to application support. We recommend running through scenarios where you troubleshoot issues, as this will show your problem-solving skills in action.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share examples of how you've gone above and beyond to help clients. We want to see that you’re not just about fixing problems but also enhancing user experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Application Support Engineer Egham / Hybrid £30,000 to £35,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your application support experience and any relevant technical skills, like your knowledge of MS SQL databases. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our application support squad. Keep it engaging and personal – we love to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for those analytical skills and attention to detail that will help us deliver outstanding customer experiences. Don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at Reggie & Cole
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around MS SQL databases and application support. Be ready to discuss how you've tackled complex issues in the past and how you can apply that experience to this role.
✨Practice Problem-Solving
Prepare for scenario-based questions where you'll need to demonstrate your analytical and problem-solving skills. Think of specific examples where you've diagnosed and resolved application issues, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. This will show your ability to bridge the gap between tech and customer needs, which is crucial for an Application Support Engineer.
✨Show Enthusiasm for Customer Experience
Highlight your passion for delivering outstanding customer service. Share examples of how you've gone above and beyond to help clients, as this role is all about ensuring a seamless application performance and enhancing user satisfaction.
