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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex application issues.
- Company: Join a forward-thinking SaaS company with a people-first culture.
- Benefits: Competitive salary, flexible hybrid working, and a supportive environment.
- Why this job: Make a real impact on service quality while solving exciting technical challenges.
- Qualifications: Experience in application support and knowledge of MS SQL databases.
- Other info: Great opportunity for growth in a dynamic, award-winning software organisation.
The predicted salary is between 28000 - 42000 £ per year.
Join a forward-thinking SaaS company who are looking to add more talent to their application support squad, shaping the future of their space where their intelligent, cloud-based platform powers the delivery experiences behind some of the UK’s fastest-growing brands.
The Role
As an Application Support Engineer, you’ll play a critical role in delivering an outstanding customer experience by ensuring the stability, performance, and reliability of business-critical software applications. Acting as a technical escalation point, you will support clients, troubleshoot complex issues, and work closely with development, service delivery, and customer operations teams to ensure seamless application performance in a fast-paced SaaS environment.
Key Responsibilities
- Deliver prompt and effective technical support to customers via phone, email, and ticketing systems.
- Investigate, diagnose, and resolve application issues, identifying root causes to minimise downtime.
- Maintain a strong understanding of application functionality, architecture, and integration points.
- Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
- Escalate and prioritise bugs, incidents, and enhancement requests in collaboration with development teams.
- Run SQL queries to investigate issues and support data-driven decision making.
- Provide guidance and training to customers to help them maximise value from the software.
Skills & Experience
- Proven experience in an Application Support or Technical Support role.
- Working knowledge of MS SQL databases and ability to run investigative queries.
- Familiarity with incident management tools, ticketing systems, and SLA-driven environments.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Knowledge of IT security principles and best practices.
- ITIL certification or working knowledge (desirable).
What’s on Offer
They can offer a competitive salary of £35,000, flexible hybrid working, and a supportive, people-first culture within a long-established and award-winning software organisation.
Why Apply?
If you’re an Application Support Engineer who enjoys solving complex technical problems, working closely with customers, and making a real impact on service quality, this is an excellent opportunity to join a growing SaaS business that truly values its people.
Please note: sponsorship is not available currently.
Application Support Engineer in Egham employer: Reggie & Cole
Contact Detail:
Reggie & Cole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Egham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your SQL skills and be ready to troubleshoot real-world scenarios. We suggest practising with friends or using online resources to simulate the experience.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled complex issues in the past. We want to see your analytical thinking in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and technical troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how you can contribute to our mission. Keep it concise but impactful!
Showcase Your Technical Skills: Since this role involves SQL and incident management tools, make sure to mention your familiarity with these technologies. We love seeing candidates who can hit the ground running, so highlight any relevant experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Reggie & Cole
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around MS SQL databases and application support. Be ready to discuss how you've tackled complex issues in the past and be prepared to run some SQL queries during the interview.
✨Understand the Company and Its Products
Do your homework on the company’s cloud-based platform and the brands they support. Knowing their product inside and out will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully diagnosed and resolved application issues, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Clear communication is key, so make sure you can articulate your ideas confidently during the interview.
