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For Companies At a Glance
- Tasks: Shape the customer success function, onboard users, and manage support.
- Company: Join a dynamic start-up in the Media industry, making waves in user engagement.
- Benefits: Enjoy remote work flexibility and the chance to build a team from scratch.
- Why this job: Be a pioneer in customer success, impacting creative communities and user experiences.
- Qualifications: 3+ years in customer success or client services, with strong communication skills.
- Other info: Ideal for those who thrive in fast-paced environments and love building relationships.
The predicted salary is between 34000 - 42000 £ per year.
Customer Success Manager
Remote, UK based
£40,000 – £50,000
My client, is a start-up in the Media industry and you will be coming onboard as their first Customer Success Manager, you’ll shape the foundation of everything user-facing—from onboarding and support to community-building and lifecycle engagement. You’ll work closely with key stakeholders to launch the customer success function, help build out the team, and put in place scalable processes that turn curious new users into active, long-term community members.
Early on, the role will also be quite hands-on. You’ll be responding to emails, helping users troubleshoot, and figuring out how to best support their creative goals. It’s a great fit for someone who loves building things from the ground up and doesn’t mind jumping into the details.
What You\’ll Be Doing
- Setting up the customer success function from scratch
- Onboarding new users and making sure they feel supported from day one
- Managing day-to-day customer support (email, chat, video calls)
- Troubleshooting issues and coordinating with the product team to get them resolved
- Building relationships with artists, studios, curators and other creative users
- Creating helpful resources—FAQs, guides, templates, etc.
- Gathering user feedback and feeding it into product and company strategy
- Laying the groundwork for a customer success team as the company grows
What They\’re Looking For
- 3+ years in customer success, client services, or account management
- Experience working with creative clients or in media, art, or tech
- Great communication skills—you’re clear, friendly, and confident
- Someone who’s comfortable in a fast-paced, early-stage environment
- Organised, self-motivated, and good at juggling a few things at once
- Curious and empathetic—you like understanding people’s needs and helping them out
- Bonus if you’ve used tools like Intercom, HubSpot, Notion, or Airtable
Nice-to-Haves
- Experience with SaaS or platform-based products
- Some exposure to the creative industries or cultural sector
- Comfortable writing help docs or building support workflows
- Interest in community-building or events
Customer Success Manager employer: Reggie & Cole
Contact Detail:
Reggie & Cole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the media industry and the specific challenges faced by creative clients. Understanding their needs will help you demonstrate your empathy and ability to support them effectively during interviews.
✨Tip Number 2
Showcase your experience in building customer success functions or processes from scratch. Be prepared to discuss specific examples of how you've successfully onboarded users or created resources that enhanced user engagement.
✨Tip Number 3
Highlight your communication skills by preparing to share examples of how you've built relationships with clients in previous roles. This is crucial for a Customer Success Manager, especially in a start-up environment.
✨Tip Number 4
If you have experience with tools like Intercom, HubSpot, Notion, or Airtable, make sure to mention it. Familiarity with these platforms can set you apart as they are often used in customer success roles.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, client services, or account management. Emphasise any work you've done with creative clients or in the media industry to align with the company's needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building customer success functions from scratch. Mention specific examples of how you've supported users and built relationships in previous roles, demonstrating your communication skills and empathy.
Showcase Relevant Skills: In your application, highlight your organisational skills and ability to juggle multiple tasks. If you have experience with tools like Intercom, HubSpot, Notion, or Airtable, be sure to mention these as they are relevant to the role.
Demonstrate Your Understanding of the Role: Research the company and its mission in the media industry. In your application, express your understanding of what it means to be a Customer Success Manager in a start-up environment and how you can contribute to building a strong community.
How to prepare for a job interview at Reggie & Cole
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success or account management. Be ready to discuss specific examples of how you've helped clients achieve their goals, especially in creative industries.
✨Demonstrate Your Communication Skills
Since great communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to answer questions in a friendly manner and consider how you can convey complex ideas simply.
✨Prepare for Hands-On Scenarios
Expect to discuss how you would handle day-to-day customer support tasks. Think about potential troubleshooting scenarios and how you would guide users through resolving their issues effectively.
✨Emphasise Your Organisational Skills
As the first Customer Success Manager, you'll need to juggle multiple responsibilities. Be prepared to share examples of how you've successfully managed various tasks simultaneously in a fast-paced environment.