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For Companies At a Glance
- Tasks: Shape the customer success function and support users from day one.
- Company: Join a dynamic start-up in the Media industry, making waves in user engagement.
- Benefits: Enjoy remote work flexibility and a competitive salary of £40,000 - £50,000.
- Why this job: Be a pioneer in building community and supporting creative goals in a fast-paced environment.
- Qualifications: 3+ years in customer success or client services, with great communication skills.
- Other info: Bonus points for experience with creative clients and tools like Intercom or HubSpot.
The predicted salary is between 34000 - 42000 £ per year.
Customer Success Manager
Remote, UK based
£40,000 – £50,000
My client, is a start-up in the Media industry and you will be coming onboard as their first Customer Success Manager, you’ll shape the foundation of everything user-facing—from onboarding and support to community-building and lifecycle engagement. You’ll work closely with key stakeholders to launch the customer success function, help build out the team, and put in place scalable processes that turn curious new users into active, long-term community members.
Early on, the role will also be quite hands-on. You’ll be responding to emails, helping users troubleshoot, and figuring out how to best support their creative goals. It’s a great fit for someone who loves building things from the ground up and doesn’t mind jumping into the details.
What You\’ll Be Doing
- Setting up the customer success function from scratch
- Onboarding new users and making sure they feel supported from day one
- Managing day-to-day customer support (email, chat, video calls)
- Troubleshooting issues and coordinating with the product team to get them resolved
- Building relationships with artists, studios, curators and other creative users
- Creating helpful resources—FAQs, guides, templates, etc.
- Gathering user feedback and feeding it into product and company strategy
- Laying the groundwork for a customer success team as the company grows
What They\’re Looking For
- 3+ years in customer success, client services, or account management
- Experience working with creative clients or in media, art, or tech
- Great communication skills—you’re clear, friendly, and confident
- Someone who’s comfortable in a fast-paced, early-stage environment
- Organised, self-motivated, and good at juggling a few things at once
- Curious and empathetic—you like understanding people’s needs and helping them out
- Bonus if you’ve used tools like Intercom, HubSpot, Notion, or Airtable
Nice-to-Haves
- Experience with SaaS or platform-based products
- Some exposure to the creative industries or cultural sector
- Comfortable writing help docs or building support workflows
- Interest in community-building or events
Customer Success Manager employer: Reggie & Cole
Contact Detail:
Reggie & Cole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the media industry and the specific challenges faced by creative clients. Understanding their needs will help you demonstrate your empathy and ability to support them effectively during interviews.
✨Tip Number 2
Showcase your experience in building customer success functions or processes from scratch. Be prepared to discuss specific examples of how you've successfully onboarded users or created resources that enhanced user engagement.
✨Tip Number 3
Highlight your communication skills by preparing to share examples of how you've built relationships with clients in previous roles. This will demonstrate your ability to connect with users and foster a supportive community.
✨Tip Number 4
If you have experience with tools like Intercom, HubSpot, Notion, or Airtable, make sure to mention it. Being familiar with these platforms can set you apart as a candidate who can hit the ground running in a fast-paced environment.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, client services, or account management. Emphasise any work you've done with creative clients or in the media industry to align with the company's needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for building customer success functions from scratch. Share specific examples of how you've supported users and built relationships in previous roles, showcasing your communication skills and empathy.
Showcase Relevant Skills: Mention any experience you have with tools like Intercom, HubSpot, Notion, or Airtable. Highlight your organisational skills and ability to juggle multiple tasks, as these are crucial for the fast-paced environment of a start-up.
Demonstrate Your Curiosity: Convey your curiosity and desire to understand user needs in your application. Discuss how you've gathered user feedback in the past and how you plan to use it to shape customer success strategies in this new role.
How to prepare for a job interview at Reggie & Cole
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, client services, or account management. Be ready to discuss specific examples of how you've successfully onboarded users and supported them in achieving their goals.
✨Demonstrate Your Communication Skills
Since great communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to share how you've effectively communicated with creative clients in the past, whether through email, chat, or video calls.
✨Emphasise Your Organisational Skills
This position requires juggling multiple tasks at once, so be prepared to discuss how you stay organised in a fast-paced environment. Share tools or methods you use to manage your workload and ensure nothing falls through the cracks.
✨Express Your Passion for Community-Building
Since the role involves building relationships and fostering a community, convey your enthusiasm for engaging with users and understanding their needs. Discuss any relevant experiences where you've successfully built or contributed to a community.