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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot API-related issues.
- Company: Join a forward-thinking SaaS company powering the UK's fastest-growing brands.
- Benefits: Earn up to £35,000, enjoy hybrid work, and thrive in a supportive culture.
- Why this job: Step up your career with analytical problem-solving in a dynamic tech environment.
- Qualifications: Experience in 1st or 2nd line support and a passion for APIs.
- Other info: Great opportunity for technical growth in a people-first company.
The predicted salary is between 24000 - 28000 £ per year.
Salary: Up to £35,000 + 10% Bonus
Location: Egham | Hybrid (2 days onsite)
Interview Process: Two stages
Looking to step up from 1st / 2nd line into a more analytical support role? This is a great opportunity for a technically curious support engineer who enjoys digging into problems, working with APIs, and supporting customers on a modern SaaS platform. You'll be joining a growing, forward-thinking SaaS company whose cloud-based technology underpins the delivery experiences of some of the UK's fastest-growing brands.
The Role
As a Technical Support Engineer, you'll act as a key escalation point for customer issues, with a strong focus on API support and investigation. You'll troubleshoot application behaviour, analyse data where required, and work closely with engineering and service teams to ensure a smooth customer experience. This role is well suited to someone coming from a 1st or 2nd line background who wants to move away from pure volume ticket handling and into more technical, problem-solving support.
Key Responsibilities
- Provide high-quality technical support via ticketing systems, email, and phone
- Investigate and troubleshoot API-related issues, integrations, and application behaviour
- Analyse issues using logs, API responses, and application data
- Use SQL queries to support investigations and validate data where required
- Communicate clearly with customers, translating technical findings into plain English
- Escalate defects and complex issues to development teams with clear technical detail
- Help customers get the most value from the platform through guidance and support
Skills & Experience
- Experience in 1st or 2nd line Application / Technical Support
- Strong customer support mindset with excellent communication skills
- Experience supporting or troubleshooting APIs (REST, JSON, integrations, etc.)
- Working knowledge of SQL and querying databases for investigation purposes
- Comfortable working in ticket-driven, SLA-focused environments
- Analytical, detail-oriented, and keen to understand how systems really work
- ITIL knowledge or certification (desirable, not essential)
What's on Offer
- Salary up to £35,000
- Hybrid working (2 days per week onsite)
- Supportive, people-first culture
- Opportunity to grow technically within a well-established SaaS business
Please note: Sponsorship is not available for this role.
Technical Support Engineer in Egham employer: Reggie & Cole
Contact Detail:
Reggie & Cole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Egham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and digging into API issues, try to work on some mock scenarios or real-life problems. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or join relevant tech forums. They might share insights about the interview process or even refer you internally, which can give you a leg up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our awesome team at StudySmarter.
We think you need these skills to ace Technical Support Engineer in Egham
Some tips for your application 🫡
Show Your Technical Curiosity: When writing your application, let us see your passion for technology! Share examples of how you've tackled technical challenges in the past, especially with APIs. We love candidates who are eager to learn and dive deep into problem-solving.
Tailor Your Experience: Make sure to highlight your experience in 1st or 2nd line support, but don’t stop there! Focus on any specific instances where you’ve worked with APIs or SQL. This will help us see how you can transition into this more analytical role.
Communicate Clearly: Remember, we’re looking for someone who can translate technical jargon into plain English. Use your application to demonstrate your communication skills. If you can explain a complex issue simply, you’re already ahead of the game!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Reggie & Cole
✨Know Your APIs
Make sure you brush up on your knowledge of APIs, especially REST and JSON. Be prepared to discuss how you've supported or troubleshot API issues in the past. This will show that you're not just technically curious but also have hands-on experience.
✨Show Off Your Analytical Skills
Since this role is all about digging into problems, be ready to demonstrate your analytical skills. Bring examples of how you've used SQL queries to investigate issues or validate data. This will highlight your ability to think critically and solve complex problems.
✨Communicate Clearly
Practice translating technical jargon into plain English. During the interview, you'll likely need to explain technical concepts to non-technical stakeholders. Show that you can communicate effectively and ensure everyone understands the issue at hand.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a hypothetical API issue. Think through your problem-solving process and be ready to articulate your thought process clearly. This will demonstrate your capability to handle real-world challenges.