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For Companies At a Glance
- Tasks: Lead and inspire the Admin Team to enhance patient appointment processes.
- Company: Join Peninsula Heart Clinic, a leader in patient care and administration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in administration and strong leadership abilities required.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Team Leader at Peninsula Heart Clinic, you will:
- Lead and direct the existing Admin Team members in booking both NHS and Private Patient appointments.
- Coach, mentor, and develop all Admin staff to upskill and share knowledge of existing processes and provide support and training aligned to individual development plans.
- Provide recommendations for operational process improvements where appropriate.
- Ensure that invoicing for Private Patients is processed swiftly and efficiently, consulting with colleagues in Finance as necessary.
- Maintain accurate HR records including Annual Leave, TOIL, Overtime requests, and Sickness absences.
- Ensure that all administrative operational procedures are followed effectively when managing NHS and Private Patient appointment bookings.
- Provide reporting to local management on patient bookings and levels of operational activity and achievement against service level KPI's.
- Monitor patient satisfaction surveys and provide feedback on any matters raised.
- Attend meetings in conjunction with Directorate/Hospital/Trust groups and represent the Administrative function on behalf of Peninsula Heart Clinic.
- Provide and lead a positive culture ensuring effective liaison between the Administrative and Clinical Teams to support patient care.
- Plan and manage staff rotas, allocating work fairly and appropriately in line with individual capability and knowledge.
- Ensure that host Trust policies and procedures are implemented and followed as appropriate.
Team Leader - Administration employer: Regent's Park Healthcare
Contact Detail:
Regent's Park Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Administration
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Peninsula Heart Clinic on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and administration. We should be ready to share examples of how we've coached and developed teams, as well as how we've improved processes in previous roles.
✨Tip Number 3
Showcase our passion for patient care! During interviews, let’s highlight our commitment to improving patient satisfaction and how we’ve successfully liaised between administrative and clinical teams in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader - Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight any previous leadership experience and your ability to coach and mentor others, as this is key for us at Peninsula Heart Clinic.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for the role. Share specific examples of how you've improved processes or led teams in the past. We love seeing your personality shine through!
Showcase Your Communication Skills: As a Team Leader, effective communication is crucial. In your application, demonstrate how you've successfully liaised between teams or managed stakeholder expectations. This will show us you can handle the role's demands.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Regent's Park Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at Peninsula Heart Clinic. Familiarise yourself with the key tasks like managing appointment bookings and supporting your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in coaching and mentoring staff. Think of specific examples where you've successfully developed team members or improved processes. This will highlight your ability to lead and inspire others, which is crucial for this position.
✨Prepare for Operational Questions
Expect questions about operational improvements and how you would handle invoicing for private patients. Have some ideas ready on how you could streamline processes or enhance patient satisfaction. This shows that you're proactive and ready to contribute from day one.
✨Emphasise Team Collaboration
Since the role involves liaising between administrative and clinical teams, be ready to discuss how you foster collaboration. Share examples of how you've built positive working relationships in the past, as this will demonstrate your ability to create a supportive culture within the clinic.