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For Companies At a Glance
- Tasks: Support senior managers and clinical staff while ensuring a smooth patient journey.
- Company: Join the compassionate team at Cambridge Heart Clinic, part of the NHS.
- Benefits: Enjoy additional leave, company events, pension, free parking, and private medical insurance.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Minimum 2 years of admin experience in healthcare; strong IT and communication skills required.
- Other info: Flexible hours available; great opportunity for career growth in a supportive environment.
The predicted salary is between 21500 - 25000 £ per year.
Regents Park Healthcare are looking for a highly professional, comprehensive, effective and efficient Administrator to support the senior managers, clinical staff and patients at our Cambridge Heart Clinic.
Main duties of the job
The successful candidate will have a minimum of 2 years administration experience within NHS or other healthcare settings, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.
About us
We provide a safe, friendly and comfortable environment for patients and their families at what we recognise is a vulnerable time in their lives. Our services are designed and delivered to suit the patient, never forgetting that each person is individual and has specific emotional as well as clinical needs. Cambridge Heart Clinic provides a best-of-both-worlds approach: access to expert care from top UK cardiologists and the very highest standards of patient service, combined with the confidence of being in an NHS hospital with the vast array of specialist equipment and resources often lacking in a private hospital.
Job responsibilities
- To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients' journey;
- To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;
- To deal with enquiries face to face, via telephone and email;
- To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (i.e., Word, Excel, and PowerPoint);
- To provide a front of house reception service, greeting patients and families and providing any required information as necessary;
- To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;
- To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;
- To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals personnel in a pleasant and efficient manner;
- To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself;
- To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.
Benefits
- Additional leave
- Company events
- Company pension
- Free parking
- Private medical insurance
- Sick pay
Requirements:
- Ability to commute/relocate: Cambridge CB2 0QQ: reliably commute or plan to relocate before starting work
- Experience: Administrative: 2 years
Person Specification
- Problem Solving Abilities
- Skills and Presentation
- Knowledge and Understanding
- Interpersonal
- Risk and Responsibility
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,198.95 to £27,395.94 a year NHS Band 2 or 3, depending on experience.
Administrator in Cambridge employer: Regent's Park Healthcare
Contact Detail:
Regent's Park Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at Cambridge Heart Clinic or similar places. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the clinic's values and services. We want to see how you can fit into our friendly environment, so think about how your skills can enhance patient care and support the team.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll be dealing with patients and staff alike. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to shine during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Cambridge Heart Clinic.
We think you need these skills to ace Administrator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your relevant experience in healthcare administration and showcase your skills that match the job description, like attention to detail and IT proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Cambridge Heart Clinic. Mention your experience, your understanding of patient confidentiality, and how you can contribute to our friendly environment.
Showcase Your Soft Skills: Don’t forget to highlight your interpersonal skills! Being friendly and approachable is key in this role, so share examples of how you've effectively communicated with patients or colleagues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Regent's Park Healthcare
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and healthcare administration. Familiarise yourself with common medical terminology and the specific duties of an Administrator at Cambridge Heart Clinic. This will show that you're not just interested in the role, but that you understand the environment you'll be working in.
✨Showcase Your Skills
Prepare to discuss your IT skills and experience with software like Word, Excel, and Outlook. Bring examples of how you've used these tools in previous roles to improve efficiency or solve problems. Highlighting your attention to detail and organisational skills will also go a long way!
✨Stay Calm Under Pressure
Since the role requires calmness under pressure, think of scenarios where you've had to manage multiple tasks or deal with difficult situations. Be ready to share these experiences during the interview to demonstrate your ability to prioritise and handle stress effectively.
✨Be Personable
Remember, this role involves interacting with patients and staff alike. Practice your friendly and helpful attitude in mock interviews. Show that you can communicate clearly and tactfully, as well as maintain confidentiality. A warm smile and a positive approach can make a huge difference!
